Full Description
While the benefits of Person-Centered Care (PCC) to both caregivers and care-receivers are significant, development and implementation can be undermined by unsupportive or absent documentation. A timely response to emerging needs in long-term care, this innovative and practical toolkit provides expert guidance as well as specific policy and workforce documents that assist healthcare professionals to advance and sustain a PCC philosophy in their care community.
Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings delivers an overview of PCC, educates organizational stakeholders on core concepts, presents policies and procedures in the advancement of PCC, and describes the essential function of job descriptions as related to recruitment, new team member selection, orientation, supervision and performance management.
Delivers step-by-step guidance for developing, implementing, and managing PCC policies in long-term care communities
Provides ready-to-use, adaptable documents to establish an organizational foundation for PCC
Offers practical suggestions, real-life examples, and field-tested directives for PCC
Prevents imprecise, outdated and conflicting policies and procedures that can lead to penalties or loss of certification
Includes a complete collection of PCC policies and job descriptions accessed in the appendix and online
Written by leading experts in the field, Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings is an invaluable resource for any long-term care provider seeking to reach their goals of implementing and sustaining person-centered care.
Contents
Foreword ix
Preface xi
Acknowledgments xv
About the Companion Website xvii
Part I Introduction 1
Advancing Person?Centered Care 1
Person?Centered Care Changes an Organization's Culture 5
External Influences for Person?Centered Care 11
Values, Vision, and Mission for Person?Centered Care 13
Summary 20
Part II Policies 21
Introduction to Policies and Procedures 21
Policies for Person?Centered Care 24
Procedures for Person?Centered Care 30
Policy Examples for Person?Centered Communities 36
Summary 41
Policies 42
Part III Work Force 45
Direction for Successful Performance 46
Writing Job Descriptions 48
Interviewing and Hiring New Staff 51
Introducing New Team Members to the Organization 56
Performance Appraisals 61
Enhancing Communication 65
Tips for Effective Huddles 66
Quality Initiatives for Person?Centered Care 69
Team Member Appreciation 70
Ensure Transparency Through Open?Access Documents 72
Summary 72
Job Descriptions 73
Appendix 1 75
Appendix 2 141
Index 429