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Full Description
The purpose of the workbook is to provide participants with a place to record their notes and the results of exercises as the workshop progresses. It is also intended to serve as a useful reference following the workshop, something people will keep on their bookshelves and use.
The workbook is organized by the six disciplines. Each section contains introductory material and exercises that utilize tools or checklists.
Introduction to the workshop
D1: Define Business Outcomes
D2: Design the Complete Experience
D3: Deliver for Application
Contents
About This Workshop v
Introduction 1
D1 Defi ne Business Outcomes 25
D2 Design the Complete Experience 53
D3 Deliver for Application 79
D4 Drive Learning Transfer 111
D5 Deploy Performance Support 147
D6 Document Results 171
Getting Your Money's Worth 203
References and Recommended Reading 217
Appendix 223
About the Authors 265
6Ds Workshop Goal Form 269
