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Full Description
The new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Project Management Metrics, KPIs, and Dashboards, Second Edition helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them, as well as an understanding of different dashboard types, design issues, and applications.Closely aligned with PMI(R)'s PMBOK(R) Guide, this new edition features: * New content on topics ranging from customer relations management and project oversight to agile and SCRUM metrics, as well as metrics, pitfalls, and myths * An emphasis on value, including an in-depth discussion of value-driven metrics and value-driven KPIs * Full-color screen shots showing dashboards from some of the most successful project management companies * PowerPoint slides and a test bank for use in seminar presentations and courses This book allows functional managers to bolster their awareness of what good metrics management really entails today and be armed with the knowledge to measure performance more effectively. (PMI and PMBOK are registered marks of the Project Management Institute, Inc.)
Contents
PREFACE vii 1 THE CHANGING LANDSCAPE OF PROJECT MANAGEMENT 1 CHAPTER OVERVIEW: 1 CHAPTER OBJECTIVES: 1 KEYWORDS: 1 1.0 PROJECTS 4 1.3 GLOBAL PROJECT MANAGEMENT 12 1.4 PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS 13 1.5 THE NEED FOR EFFECTIVE GOVERNANCE 19 1.6 ENGAGEMENT PROJECT MANAGEMENT 20 1.7 CUSTOMER RELATIONS MANAGEMENT 22 MANAGEMENT 30 1.11 PROJECT MANAGEMENT MATURITY AND METRICS 32 1.12 PROJECT MANAGEMENT BENCHMARKING AND METRICS 36 1.13 CONCLUSIONS 42 2 THE DRIVING FORCES FOR BETTER METRICS 43 CHAPTER OVERVIEW: 43 CHAPTER OBJECTIVES: 43 KEYWORDS: 43 2.0 INTRODUCTION 43 2.1 STAKEHOLDER RELATIONS MANAGEMENT 44 2.2 PROJECT AUDITS AND THE PMO 55 2.3 MANAGING DISTRESSED PROJECTS 68 3 METRICS 81 CHAPTER OVERVIEW: 81 CHAPTER OBJECTIVES: 81 KEYWORDS: 81 3.0 INTRODUCTION 81 3.1 PROJECT MANAGEMENT METRICS: THE EARLY YEARS 82 3.2 PROJECT MANAGEMENT METRICS: CURRENT VIEW 85 3.3 METRICS MANAGEMENT MYTHS 86 3.4 SELLING EXECUTIVES ON A METRICS MANAGEMENT PROGRAM 87 3.5 UNDERSTANDING METRICS 88 3.6 EMPLOYEE PERFORMANCE REVIEWS 93 3.8 CHARACTERISTICS OF A METRIC 93 3.9 METRIC CATEGORIES AND TYPES 95 3.10 SELECTING THE METRICS 98 3.11 SELECTING A METRIC/KPI OWNER 101 3.12 METRICS AND INFORMATION SYSTEMS 102 3.13 CRITICAL SUCCESS FACTORS 102 3.14 METRICS AND THE PMO 105 3.15 METRICS AND PROJECT OVERSIGHT/ GOVERNANCE 108 3.16 METRIC TRAPS 109 3.17 PROMOTING THE METRICS 109 3.18 CHURCHILL DOWNS INCORPORATED S PROJECT PERFORMANCE MEASUREMENT APPROACHES 110 4 KEY PERFORMANCE INDICATORS 117 CHAPTER OVERVIEW: 117 CHAPTER OBJECTIVES: 117 KEYWORDS: 117 4.0 INTRODUCTION 117 4.1 THE NEED FOR KPIs 118 4.2 USING THE KPIs 122 4.3 THE ANATOMY OF A KPI 123 4.4 KPI CHARACTERISTICS MEASUREMENT 138 4.8 KPI INTERDEPENDENCIES 141 4.9 KPIs AND TRAINING 142 4.10 KPI TARGETS 143 4.11 KPI FAILURES 146 4.12 KPIs AND INTELLECTUAL CAPITAL 147 4.13 KPI BAD HABITS 150 4.14 BRIGHTPOINT CONSULTING, INC. DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS 156 5 VALUE-BASED PROJECT MANAGEMENT METRICS 165 CHAPTER OVERVIEW: 165 CHAPTER OBJECTIVES: 165 KEYWORDS: 165 5.0 INTRODUCTION 165 5.1 VALUE OVER THE YEARS 167 5.2 VALUES AND LEADERSHIP 168 5.3 COMBINING SUCCESS AND VALUE 171 5.4 RECOGNIZING THE NEED FOR VALUE METRICS 175 5.5 THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES 178 5.6 MANAGEMENT (CVM) 184 5.8 THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND THE NEED FOR VALUE METRICS 204 5.13 CREATING A VALUE METRIC 205 5.14 PRESENTING THE VALUE METRIC IN A DASHBOARD 213 5.15 INDUSTRY EXAMPLES OF ATTRIBUTES 219 5.17 ESTABLISHING A METRICS MANAGEMENT PROGRAM 220 5.18 USING VALUE METRICS FOR FORECASTING 222 5.19 METRICS AND JOB DESCRIPTIONS PROJECT VALUE BASELINE 237 6 DASHBOARDS 245 CHAPTER OVERVIEW: 245 CHAPTER OBJECTIVES: 245 KEYWORDS: 245 6.0 INTRODUCTION 245 6.1 TRAFFIC LIGHT DASHBOARD REPORTING 249 6.2 DASHBOARDS AND SCORECARDS 251 REPORTING SYSTEM 255 6.6 BRIGHTPOINT CONSULTING, INC.: DESIGNING USING EMOTICONS 290 6.9 AGILE AND SCRUM METRICS 291 6.10 MASHUP DASHBOARDS 292 6.11 DASHBOARD DESIGN TIPS 294 6.12 PURESHARE, INC. 296 6.13 LOGIXML, INC.: DASHBOARD BEST PRACTICES 317 6.14 A SIMPLE TEMPLATE LIMITATIONS 335 6.17 THE DASHBOARD PILOT RUN 338 6.18 EVALUATING DASHBOARD VENDORS 339 6.19 NEW DASHBOARD APPLICATIONS 341 7 DASHBOARD APPLICATIONS 343 CHAPTER OVERVIEW: 343 CHAPTER OBJECTIVES: 343 ACTION: PIEMATRIX, INC. 362 7.5 PIEMATRIX OVERVIEW 362 7.6 DASHBOARDS IN ACTION: INTERNATIONAL INSTITUTE FOR LEARNING 393 7.7 DASHBOARDS IN 398 8 MEASUREMENT-DRIVEN PROJECT MANAGEMENT 403 8.0 INTRODUCTION 403 8.1 MEASUREMENT CONCEPTS 404 8.2 DEFINITIONS 406 8.3 MEASUREMENT 8.5 FINAL COMMENTS 429 INDEX 431
