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Full Description
A concise, focused study aid for the 2012 edition of CompTIA A+ Certification exams
More than a million PC technicians hold the CompTIA A+ certification, which is a require certification by some software and hardware vendors. Designed to work with the Sybex family of certification guides for exams 220-801 and 220-802, this Review Guide is organized by objective to provide a quick review and reinforcement of important exam topics. It includes more than 170 review questions, and reader will have access to 4 practice exams, over 100 electronic flashcards, and a searchable Glossary of Key Term.* Provides effective review and reinforcement to help prepare students for the CompTIA A+ certification exams * A perfect companion to other Sybex CompTIA A+ Study Guides * Covers all exam objectives, including hardware, networking, laptops and printers, operating procedures, operating systems, security, mobile devices, and troubleshooting * Packed with tightly focused review questions, and access to bonus practice exams, electronic flashcards, and a searchable list of key terms to reinforce study * Includes review for both required exams: 220-801 and 220-802
CompTIA A+ Complete Review Guide adds additional support to prepare you to achieve the number one certification for PC technicians.
Contents
Introduction xxvii
Part I CompTIA A+ 220-801 1
Chapter 1 PC Hardware 3
1.1 Configure and apply BIOS settings. 14
Install firmware upgrades flash BIOS 14
BIOS component information 15
BIOS configurations 16
Use built-in diagnostics 19
Monitoring 20
Exam Essentials 22
1.2 Differentiate between motherboard components, their purposes, and properties. 23
Sizes 24
Expansion Slots 25
RAM slots 27
CPU sockets 29
Chipsets 31
Jumpers 32
Power connections and types 33
Fan connections 34
Front Panel connectors 34
Exam Essentials 36
1.3 Compare and contrast RAM types and features. 37
Types 37
RAM compatibility and speed 40
Exam Essentials 41
1.4 Install and configure expansion cards. 41
Sound cards 41
Video cards 42
Network cards 42
Serial and parallel cards 43
USB cards 43
FireWire cards 43
Storage cards 44
Modem cards 44
Wireless/cellular cards 44
TV tuner cards 45
Video capture cards 45
Riser cards 45
Exam Essentials 45
1.5 Install and configure storage devices and use appropriate media. 47
Optical drives 47
Combo drives and burners 48
Connection types 49
Hard drives 54
Solid-state/flash drives 56
RAID types 58
Floppy drive 59
Tape drive 60
Media capacity 60
Exam Essentials 61
1.6 Differentiate among various CPU types and features and select the appropriate cooling method. 62
Socket types 63
Characteristics 63
Cooling 66
Exam Essentials 67
1.7 Compare and contrast various connection interfaces and explain their purpose. 67
Physical connections 67
Speeds, distances, and frequencies of wireless device connections 75
Exam Essentials 76
1.8 Install an appropriate power supply based on a given scenario. 76
Connector types and their voltages 77
Specifications 78
Dual-voltage options 79
Exam Essentials 79
1.9 Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs. 79
Graphic/CAD/CAM design workstation 80
Audio/Video editing workstation 80
Virtualization workstation 81
Gaming PC 82
Home Theater PC 83
Standard thick client 85
Thin client 85
Home Server PC 86
Exam Essentials 87
1.10 Given a scenario, evaluate types and features of display devices. 87
Types 87
Refresh rates 90
Resolution 90
Native resolution 90
Brightness/lumens 91
Analog vs. digital 91
Privacy/antiglare filters 91
Multiple displays 91
Exam Essentials 92
1.11 Identify connector types and associated cables. 92
Display connector types 92
Display cable types 96
Device connectors and various connector pin-outs 97
Device cable types 102
Exam Essentials 105
1.12 Install and configure various peripheral devices. 105
Input devices 105
Multimedia devices 108
Output devices 109
Exam Essentials 110
Review Questions 111
Chapter 2 Networking 113
2.1 Identify types of network cables and connectors. 117
Fiber 117
Twisted Pair 118
Coaxial 120
Exam Essentials 124
2.2 Categorize characteristics of connectors and cabling. 125
Fiber 125
Twisted Pair 126
Coaxial 128
Exam Essentials 129
2.3 Explain properties and characteristics of TCP/IP. 129
IP Class 130
IPv4 vs. IPv6 131
Public vs. Private vs. APIPA 131
Static vs. dynamic 132
Client-side DNS 132
DHCP 133
Subnet mask 133
Exam Essentials 134
2.4 Explain common TCP and UDP ports, protocols, and their purpose. 135
Ports 135
Protocols 136
TCP vs. UDP 136
Exam Essentials 137
2.5 Compare and contrast wireless network standards and encryption types. 137
Standards 137
Encryption Types 139
Exam Essentials 140
2.6 Install, configure, and deploy a SOHO wireless/wired router using appropriate settings. 140
MAC filtering 140
Channels (1 11) 141
SSID broadcast (on/off) 141
Wireless encryption 141
Firewalls and Port Forwarding/Triggering 141
DHCP (on/off) 142
DMZ 142
NAT 143
WPS 144
Basic QoS 144
Exam Essentials 144
2.7 Compare and contrast Internet connection types and features. 145
Cable 145
DSL 145
Dial-up 146
Fiber 146
Satellite 146
ISDN 147
Cellular (mobile hotspot) 147
Line of sight wireless internet service 147
WiMAX 147
Exam Essentials 147
2.8 Identify various types of networks. 148
LAN 148
WAN 148
PAN 149
MAN 149
Topologies 149
Exam Essentials 150
2.9 Compare and contrast network devices and their functions and features. 151
Hub 151
Switch 151
Router 151
Access point 152
Bridge 152
Modem 152
NAS 152
Firewall 153
VoIP phones 153
Internet appliance 153
Exam Essentials 153
2.10 Given a scenario, use appropriate networking tools. 153
Crimper 154
Multimeter 154
Toner probe 154
Cable tester 154
Loopback plug 155
Punchdown tool 155
Exam Essentials 155
Review Questions 156
Chapter 3 Laptops 157
3.1 Install and configure laptop hardware and components. 159
Expansion options 159
Hardware/device replacement 163
Exam Essentials 168
3.2 Compare and contrast the components within the display of a laptop. 168
Types 168
Wi-Fi antenna connector/placement 169
Inverter and its function 170
Backlight 170
Exam Essentials 170
3.3 Compare and contrast laptop features. 170
Special function keys 171
Docking station vs. port replicator 172
Physical laptop lock and cable lock 173
Exam Essentials 174
Review Questions 175
Chapter 4 Printers 177
4.1 Explain the differences between the various printer types and summarize the associated imaging process. 179
Laser 180
Inkjet 188
Thermal 188
Impact 189
Exam Essentials 190
4.2 Given a scenario, install and configure printers. 191
Use appropriate printer drivers for a given operating system 191
Print Device Sharing 192
Printer sharing 194
Exam Essentials 195
4.3 Given a scenario, perform printer maintenance. 196
Laser 197
Thermal 199
Impact 200
Exam Essentials 200
Review Questions 202
Chapter 5 Operational Procedures 203
5.1 Given a scenario, use appropriate safety procedures. 206
ESD straps 207
ESD mats 208
Self-grounding 208
Equipment grounding 209
Personal safety 209
Compliance with local government regulations 211
Exam Essentials 212
5.2 Explain environmental impacts and the purpose of environmental controls. 212
MSDS documentation for handling and disposal 212
Temperature, humidity level awareness, and proper ventilation 213
Power surges, brownouts, blackouts 214
Protection from airborne particles 216
Dust and debris 216
Handling and Protecting Components 218
Complying with Regulations 218
Exam Essentials 219
5.3 Given a scenario, demonstrate proper communication and professionalism. 219
Use proper language avoid jargon, acronyms, slang when applicable 220
Maintain a positive attitude 220
Listen and do not interrupt the customer 220
Be culturally sensitive 220
Be on time (if late contact the customer) 221
Avoid distractions 221
Dealing with difficult customer or situation 222
Set and meet expectations/timeline and communicate status with the customer 223
Deal appropriately with customers confidential materials 224
Exam Essentials 224
5.4 Explain the fundamentals of dealing with prohibited content/activity. 225
First response 225
Use of documentation/documentation changes 226
Chain of custody 226
Exam Essentials 227
Review Questions 228
Part II CompTIA A+ 220-802 229
Chapter 6 Operating Systems 231
1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems. 240
Windows XP Home, Windows XP Professional, Windows XP Media Center, Windows XP 64-bit Professional 240
Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise 241
Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise 242
Features 244
Upgrade paths differences between in place upgrades, compatibility tools, Windows upgrade OS advisor 249
Exam Essentials 257
1.2 Given a scenario, install and configure the operating system using the most appropriate method. 258
Boot methods 258
Types of installations 259
Partitioning 262
File system types/formatting 263
Load alternate third party drivers when necessary 265
Time/date/region language settings 265
Other Concerns 265
Exam Essentials 265
1.3 Given a scenario, use appropriate command line tools. 266
Networking 266
OS 271
Recovery console 278
Exam Essentials 280
1.4 Given a scenario, use appropriate operating system features and tools. 281
MSCONFIG 284
Task Manager 284
Disk Management 287
Other (User State Migration tool (USMT), File and Settings Transfer Wizard, Windows Easy Transfer) 289
Run line utilities 289
Exam Essentials 291
1.5 Given a scenario, use Control Panel utilities. 291
Common to all Microsoft Operating Systems 291
Unique to Windows XP 295
Unique to Vista 296
Unique to Windows 7 298
Exam Essentials 299
1.6 Setup and configure Windows networking on a client/desktop. 299
HomeGroup, file/print sharing 300
Workgroup vs. domain setup 300
Network shares/mapping drives 300
Establish networking connections 301
Proxy settings 302
Remote desktop 303
Home vs. Work vs. Public network settings 303
Firewall settings 303
Configuring an alternative IP address in Windows 304
Network card properties 304
Exam Essentials 305
1.7 Perform preventive maintenance procedures using appropriate tools. 306
Best practices 306
Tools 309
Exam Essentials 312
1.8 Explain the differences among basic OS security settings. 312
User and groups 312
NTFS vs. Share permissions 314
Shared files and folders 316
System files and folders 319
User authentication 319
Exam Essentials 320
1.9 Explain the basics of client-side virtualization. 320
Purpose of Virtual Machines 320
Resource requirements 321
Emulator requirements 321
Security requirements 321
Network requirements 322
Hypervisor 322
Exam Essentials 322
Review Questions 323
Chapter 7 Security 325
2.1 Apply and use common prevention methods. 328
Physical security 328
Digital security 331
User education 336
Principle of least privilege 336
Exam Essentials 337
2.2 Compare and contrast common security threats. 337
Social engineering 337
Malware 338
Rootkits 338
Phishing 338
Shoulder surfing 339
Spyware 339
Viruses 340
Exam Essentials 346
2.3 Implement security best practices to secure a workstation. 346
Setting strong passwords 347
Requiring passwords 348
Restricting user permissions 348
Changing default usernames 348
Disabling guest account 348
Screensaver required password 348
Disable AutoRun 348
Exam Essentials 349
2.4 Given a scenario, use the appropriate data destruction/disposal method. 349
Low level format vs. standard format 350
Hard drive sanitation and sanitation methods 350
Physical destruction 351
Exam Essentials 352
2.5 Given a scenario, secure a SOHO wireless network. 352
Change default usernames and passwords 353
Changing SSID 353
Setting encryption 354
Disabling SSID broadcast 354
Enable MAC Filtering 354
Antenna and access point placement 354
Radio power levels 355
Assign static IP addresses 355
Exam Essentials 355
2.6 Given a scenario, secure a SOHO wired network. 355
Change default usernames and passwords 356
Assign static IP addresses 356
Disabling ports 356
Physical security 357
Exam Essentials 358
Review Questions 359
Chapter 8 Mobile Devices 361
3.1 Explain the basic features of mobile operating systems. 363
Android vs. iOS 363
Exam Essentials 364
3.2 Establish basic network connectivity and configure email. 365
Wireless/cellular data network (enable/disable) 365
Bluetooth 366
Email configuration 367
Exam Essentials 370
3.3 Compare and contrast methods for securing mobile devices. 370
Passcode locks 370
Remote wipes 371
Locator applications 371
Remote backup applications 371
Failed login attempts restrictions 371
Antivirus 372
Patching/OS updates 372
Exam Essentials 372
3.4 Compare and contrast hardware differences in regards to tablets and laptops. 372
No field serviceable parts 373
Typically not upgradeable 373
Touch interface 373
Solid state drives 374
Exam Essentials 374
3.5 Execute and configure mobile device synchronization. 374
Types of data to synchronize 374
Software requirements to install the application on the PC 375
Connection types to enable synchronization 376
Exam Essentials 376
Review Questions 377
Chapter 9 Troubleshooting 379
4.1 Given a scenario, explain the troubleshooting theory. 387
Identify the problem 387
Establish a theory of probable cause (question the obvious) 388
Test the theory to determine cause 388
Establish a plan of action to resolve the problem and implement the solution 389
Verify full system functionality and if applicable implement preventive measures 389
Document findings, actions and outcomes 389
Exam Essentials 389
4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools. 390
Common symptoms 390
Tools 396
Exam Essentials 396
4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools. 397
Common symptoms 397
Tools 400
Exam Essentials 402
4.4 Given a scenario, troubleshoot common video and display issues. 402
Common symptoms 403
Exam Essentials 406
4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools. 406
Common symptoms 406
Tools 410
Exam Essentials 415
4.6 Given a scenario, troubleshoot operating system problems with appropriate tools. 416
Common symptoms 416
Tools 424
Exam Essentials 429
4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices. 429
Common symptoms 430
Tools 433
Best practices for malware removal 435
Exam Essentials 436
4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures. 437
Common symptoms 437
Disassembling processes for proper re-assembly 440
Exam Essentials 441
4.9 Given a scenario, troubleshoot printers with appropriate tools. 441
Common symptoms 442
Tools 447
Exam Essentials 448
Review Questions 449
Appendix A Answers to Review Questions 451
Chapter 1: PC Hardware 452
Chapter 2: Networking 452
Chapter 3: Laptops 453
Chapter 4: Printers 453
Chapter 5: Operational Procedures 454
Chapter 6: Operating Systems 454
Chapter 7: Security 455
Chapter 8: Mobile Devices 456
Chapter 9: Troubleshooting 456
Appendix B About the Additional Study Tools 457
Additional Study Tools 458
Sybex Test Engine 458
Electronic Flashcards 458
PDF of Glossary of Terms 458
Adobe Reader 458
System Requirements 459
Using the Study Tools 459
Troubleshooting 459
Customer Care 460
Index 461
