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基本説明
The book cleary demonstrates how star performers are identified, what organizations need to do to capture the high performance attributes of these employees, and finally how to disseminate this valuable information.
Full Description
When a company brings back the 'lessons learned' from a benchmarking experience, it is often difficult or impossible for the company to take what it has learned and implement these insights within its own culture. This book offers a more productive alternative to these benchmarking exercises. HR, OD, business leaders and their organizations will discover a proven methodology for building an ever-expanding pool of higher performing individuals and teams. The book clearly demonstrates how star performers are identified, what organizations need to do to capture the high performance attributes of these employees, and finally how to disseminate this valuable information so that other individual performers and teams can use it to boost their own performance.
Contents
Appreciation vii Part OneValue of Leveraging the Insights of Your Stars 3 2 Prioritizing Performance Improvement Opportunities 21 3 Selecting Exemplary Teams and Individuals 39 4 Capturing the Expertise of Your Stars 55 5 What Makes Them Tick? How Stars and Exemplary Teams Consistently Exceed Expectations 73 Part Two: Shifting the Performance Curve 93 6 Leading for Exceptional Results 95 7 You Get What You Expect and What You Inspect 103 8 Great Job! Rewards, Recognition, and Consequences 125 9 How to Succeed in Business by Really Trying: Motivation, Intentionality, and Deliberate Practice 143 10 Replicating Your Stars! Training and Performance Support 163 11 Getting Round Pegs in Round Holes: Selecting for Success 181 12 Creating Barrier-Free Work Systems 197 Epilogue: Just Imagine ... 215 Appendix: Sample Data for One Accomplishment 217 The Authors 225 Index 229
