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Full Description
Men and women exhibit distinct, innate, and acculturated sex differences in their verbal and nonverbal communication styles. In the work environment, the difficulties and misunderstandings generated by these differences not only reduce productivity and efficiency but also lower morale. In this book, the authors show through empirical research and extensive anecdotal evidence garnered from fifty years of combined corporate work experience, research, gender seminars, coaching and consulting the specific verbal and nonverbal behaviors men and women employ that define our sex roles' expectations yet paradoxically often ultimately result in barriers to effective inter-gender communication.
Contents
Exercises and Tables xi Preface xv Acknowledgments xix The Authors xxi Introduction 1 CHAPTER 1 Getting Started: Are Men and Women Just Born Different or Do They Learn to Be Different? 7 Learning Objectives 7 Introduction 8 Section 1: Introduction to Gender: It s Complicated 10 Section 2: What Do Women and Men Really Think of Each Other? 19 Section 3: Transcending Gender: The Androgynous Answer 23 CHAPTER 2 He Speaks, She Speaks: What Different Things They Say 35 Learning Objectives 35 Introduction 36 Section 1: Talk the Talk: Facts and Fiction About Sex Differences in Speech Communication 37 Section 2: Different Speech Styles, Outcomes, and Missed Connections 48 Action Steps for Men 62 Action Steps for Women 63 CHAPTER 3 Gender Conversation Technicalities: Interruptions, Overlapping, and Other Turn-Taking Dilemmas 65 Learning Objectives 65 Introduction 66 Section 1: How He and She Interrupt and Overlap Their Talk 67 Section 2: Women s and Men s Perspectives: Other and Self 77 Action Steps for Men 85 Action Steps for Women 86 CHAPTER 4 Women, Men, and Unspoken Messages 87 Learning Objectives 87 Introduction 88 Section 1: Unspoken Gender Messages 88 Section 2: Gender Touch and Power at Work 101 Section 3: Space: The Final Gender Frontier 115 Section 4: Something in the Way She and He Move: Women s and Men s Gestures and Movements 123 The Voice s Message 130 Action Steps for Men 132 Action Steps for Women 133 CHAPTER 5 How She and He Listen 135 Learning Objectives 135 Introduction 136 Section 1: Listening Between Him and Her 137 Section 2: Women and Men Do Listen Differently 149 Section 3: Improved Listening Skills for Women and Men 160 Action Steps for Men 169 Action Steps for Women 170 CHAPTER 6 Men, Women, and Conflict: Take It Like a Man Versus Nice Girls Don t Do Conflict 171 Learning Objectives 171 Introduction 172 Section 1: The Playground as Battleground 173 Section 2: Nice Girls Don t Do Confl ict 188 Section 3: Play Fighting 190 Section 4: The Anger Advantage 194 Rule Makers and Rule Breakers: Is There a Double Standard in Expressing Anger? 202 Section 5: Crying as a Female Trademark 205 Action Steps for Men 215 Action Steps for Women 216 CHAPTER 7 He and She Wired 217 Learning Objectives 217 Introduction 218 Section 1: He and She: The Smiley Face Dilemma 219 How and Why He and She Use Emoticons 223 Section 2: E-Mail Showdown: One Sentence Versus One Paragraph 228 Section 3: Why Can t He Be Nice? 232 Section 4: Can E-Mail Level the Playing Field for Women? 236 Action Steps for Men 239 Action Steps for Women 240 CHAPTER 8 Final Thoughts on Reaching Across the Gender Divide 241 Learning Objectives 241 Introduction 242 Options for Closing the Training Program 242 Action Plan and Next Steps 256 CHAPTER 9 Example One-Hour Program 263 Learning Objectives 263 Introduction 264 Example 1: Conquering Conversational Collisions Between Men and Women 264 Example 2: Talk Remedies for Communication Between Men and Women 267 CHAPTER 10 A Half-Day Program 271 Learning Objectives 271 Introduction 272 Example 1: Conquering Conversational Collisions Between Men and Women 272 Example 2: Talk Remedies for Communication Between Men and Women 276 CHAPTER 11 A Full-Day Program 281 Learning Objectives 281 Introduction 282 Example 1: Conquering Conversational Collisions Between Men and Women 283 Example 2: Talk Remedies for Communication Between Men and Women 289 Additional Instruments and Training Tools 297 Recommended Resources 305 References 307 Index 313
