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Full Description
This insightful book elucidates the latest advances on leadership in tourism and hospitality, featuring cutting-edge conceptual and empirical research from renowned international scholars. Presenting the latest research on leadership theories, behaviors, and strategies, it analyzes leadership across a variety of contexts including within tourism destinations and organizations, through crisis and for sustainability.
Contributing authors cover current debates on leadership, strategy, and innovation, and explore responsible and entrepreneurial management at macro, micro, and meso levels of analysis. Highlighting key features of strong leadership, such as flexibility and an interactive approach, chapters emphasize that effective management optimizes performance, increases customer satisfaction and improves sustainability in these organizations.
Leadership in Tourism and Hospitality is a vital resource for scholars and students of tourism management. Industry practitioners, policymakers, and destination managers involved in the governance and strategy of tourism and hospitality organizations will also benefit from its actionable recommendations.
Contents
Contents
1 An introduction to leadership in tourism and hospitality 1
Rob Hallak, Michael J. Mustafa, and Craig Lee
2 Leadership and stewardship in destination management 15
Julia N. Albrecht and Marco Haid
3 Unlocking diversity: DEIB in tourism and hospitality job advertisements in Australia 26
Willem J.L. Coetzee
4 Leadership, strategy, and innovation in tourism and hospitality 47
Álvaro Dias
5 Cultivating psychological well-being in tourism organisations through need-supportive leadership 62
Susan Houge Mackenzie
6 Hospitality as an environment for hospitable leadership? 80
David Williamson and Candice Harris
7 Change and leadership in tourism and hospitality 94
Moises Vera, Madalyn A. Scerri, Rajka Presbury, and Simon Pawson
8 The role of leadership in shaping work climate 110
Katharina Wickel, Montserrat Crespi-Vallbona, and Nuria Louzao
9 Leader-member exchange and conflict resolution 129
Pola Q. Wang
10 Harnessing human capital 149
Hazel Melanie Ramos
