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This Handbook provides a comprehensive overview of social exchange theory, exploring its foundations, applications and future directions. It presents an in-depth analysis of exchange relationship dynamics across various organizational contexts, focusing on how workplace bonds influence outcomes and guiding practices.
Leading scholars outline the fundamental tenets of social exchange theory, detailing its core principles and limitations, as well as its integration with other theories. Chapters investigate the causes and consequences of both prosocial and counterproductive work behaviors, as well as other key topics including multiplex exchange relationships and reciprocity. The Handbook examines emerging organizational challenges and phenomena through the lens of social exchange theory, highlighting the impact of AI and the gig economy, inclusion, corporate social responsibility and volunteering and work-life balance. Providing an inspiring research agenda, this book critically evaluates the current climate of social exchange theory-based research and identifies topics for future scholarship.
This Handbook is a valuable resource for scholars and students of human resource management, business management and employment relations. It is also beneficial for practitioners in management fields who are interested in an evidence-based approach to people management.
Contents
Contents
PART I FUNDAMENTALS OF SOCIAL EXCHANGE THEORY IN
MANAGEMENT RESEARCH
1 Bridging tradition and transformation in social exchange theory 2
Marjo-Riitta Diehl, Jacqueline A. M. Coyle-Shapiro and Russell Cropanzano
2 The roots: a historical review of social exchange theory 13
Jacqueline Coyle-Shapiro and Cheistha Kochhar
3 Reciprocity in social exchange 32
Katsuhiko Yoshikawa, Chia-Huei Wu and Hyun-Jung Lee
4 The fundamental role of trust in social exchange theory 52
Colette Real, Rosalind H. Searle and Lisa van der Werff
5 Power and status in social exchange 76
Marius van Dijke and Leander De Schutter
6 Individual differences in exchange relationships: a review of research on
social exchange theory 93
Usman Raja and Saima Naseer
7 Organizational identification shaping social exchange dynamics in the
workplace: an integrative approach 110
Susana M. Tavares
8 Illuminating the importance of discrete emotions for social exchange: an
event-oriented approach 138
Laurie J. Barclay, Tina Kiefer and Jenny H. Wang
9 A multifoci approach to understanding gratitude in organizations:
examining its sources, mechanisms and outcomes within and across social
exchange relationships 160
Liuba Y. Belkin, Dejun Tony Kong and Sean Reilly
10 Negative social exchange processes 179
Andrea C. Farro, Mary B. Mawritz and Marie S. Mitchell
PART II OUTCOMES OF SOCIAL EXCHANGE RELATIONSHIPS IN
ORGANIZATIONS
11 Social exchange theory, commitment, and other workplace bonds 203
Howard J. Klein, Marina Schefer and Tammo Straatmann
12 Social and economic exchange: task performance and organizational
citizenship behaviors 223
Bård Kuvaas, Catherine Mackintosh and Haien Ding
13 Counterproductive work behavior through the lens of social exchange
theory: an overview 243
Denise Salin and Marjo-Riitta Diehl
14 Social exchange theory and (un)ethical behaviors at work 262
Babatunde (Tunde) Ogunfowora, Addison Maerz and Yanhong Li
15 Social exchange theory and employability 280
Nele De Cuyper, Ans De Vos, Anneleen Forrier and Beatrice Van der Heijden
PART III APPLICATIONS OF SOCIAL EXCHANGE THEORY IN
MANAGEMENT RESEARCH
16 Social exchanges in teams: the next frontier in understanding exchange in
social life? 296
Amanuel G. Tekleab, Lyonel Laulié, María T. Martínez-Larrain and
Ayse Karaca
17 Social exchange theory in leader-member exchange and servant leadership
research 313
Robert C. Liden and Ui Young Sun
18 Revisiting perceived organizational membership: capturing the social
exchange relationship between employees and organizations 329
Christina L. Stamper and Suzanne S. Masterson
19 Living in perfect harmony (or not)? Unpacking incongruence in multiplex
workplace exchange relationships 349
Jessica Methot, June Shin and Alondrea Hubbard
20 The interplay of professional networking and gender: A social exchange
perspective 366
Caitlin M. Porter, Teodora Tomova Shakur and Peyton Berry
21 Employee-customer social exchange relationships: an overview of the
literature and agenda for future research 386
James J. Lavelle, Deborah E. Rupp, David N. Herda and Aylime Bueno
22 Social exchange theory and volunteer relationships: understanding
volunteer exchange relationships through the lens of the psychological
contract 402
Tim Vantilborgh and Jurgen Willems
23 Transforming a community into a community business: managing social
and economic relationships in community-based enterprises 419
Christina Hertel and Rossella Rocchino
24 Cultural perspectives of social exchange theory 439
Yingli Deng, Danila Medvedev, Cynthia S. Wang, Jessica N. Brice and
Angela Y. Lee
PART IV NEW DIRECTIONS IN SOCIAL EXCHANGE THEORY BASED
MANAGEMENT RESEARACH
25 Generation gap or research trap? A critical examination of generation
research in social exchange theory 459
Yannick Griep, Johannes M. Kraak, Cort W. Rudolph and Hannes Zacher
26 Work-life balance through a social exchange framework 474
Laurens Bujold Steed, Elaine C. Hollensbe and Sharmeen M. Merchant
27 The umbrella concept of care: insights for social exchange theory from
healthcare 494
Marion Fortin, Erin E. Sullivan and Julia Zwank
28 Inclusion, exclusion, and social exchange 509
Lynn M. Shore, Beth G. Chung and Michelle A. Dean
29 Corporate social responsibility and social exchange theory: leveraging the
socially responsible exchange framework 523
Jean-Pascal Gond, Valérie Swaen and Kenneth De Roeck
30 From dehumanization to action: reconciling social exchange and displaced
aggression through subjective expected utility theory 540
Constantin Lagios, Patricia Tabarani, Simon Lloyd D. Restubog and
Lintao Wang
31 The intersection of social exchange and organizational politics 562
Maria Bracamonte, B. Parker Ellen III and Christopher C. Rosen
32 The influence of artificial intelligence on workplace social exchange 580
Russell Cropanzano, Ksenia Keplinger, Jessi Mariah Rivin and
H. Phoenix Van Wagoner
33 A social exchange theory perspective on navigating human-AI interactions
in the gig economy 597
Ksenia Keplinger and Yulia Litvinova
Index 617
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