Full Description
Outlining a process approach, this book offers a theoretical and pedagogical framework for how to teach User Experience (UX) from a Technical and Professional Communication (TPC) perspective.
Recognizing that pedagogy is local to an institution, context, and community, the collection includes teaching cases and stories that demonstrate how instructors in TPC uniquely approach the complexity of teaching UX. The book introduces a six-stage process (empathize, define, design, evaluate, iterate, and implement) that instructors can adapt to their own classrooms. It includes case studies that showcase innovative teaching using the six-stage process such as creating accessible products for community partners with disabilities and culturally responsive content using indigenous research methods. The book incorporates Black and Indigenous design perspectives bridging theory and practice to prepare students for ethical design work.
This book will appeal to instructors teaching UX within TPC programs and administrators interested in curricular innovation to bring more UX into their programs. The collection can also be used for postgraduate pedagogy courses offered within TPC programs.
Contents
Section I: A Process Approach 1. A Designerly Way of Learning 2. From Knowing to Doing: Designerly Knowledges Embedded in UX Processes 3. Doing Differently: Designerly Approaches in TPC 4. A Case for Black User Experience Design 5. UX Pedagogy Perspectives from Industry Section II: Breadth 6. Teaching Content Design for Inclusivity: A UX Writing Curriculum 7. Thinking with Owls: Adding a Value-Sensitive Design Intervention to Iterate Cross-Species Interface Empathy and Definition 8. Making Inroads: Using the UX Process in TPC Service Course Design to Incorporate Accessibility and Access 9. Teaching Accessibility Through UX Design Section III: Depth 10. Cultivating Empathy in UX Students: Creating an Instructional Heuristic of Care, Sensibility, and Advocacy 11. Empathizing and Defining Issues with Testimonios: A Case Study on The Impact of Teaching UX through a Social Justice Lens 12. Critical Empathy and Student UX Dispositions 13. Teaching the Teardown: Reverse Engineering the UX Process 14. Using Nudge Theory to Evaluate and Iterate Designs to Support User Decision Making 15. Community-Engaged UX: Starting with Empathy 16. Moving Beyond the Problem of Rain: Teaching UX Design to Engineering Students in the Arabian Gulf 17. Iteration and Implementation: Addressing Period Poverty on Campus 18. UX and TPC Looking Forward
