Transforming Tourism and Hospitality : AI-Powered Service Delivery Innovations

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Transforming Tourism and Hospitality : AI-Powered Service Delivery Innovations

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  • 製本 Hardcover:ハードカバー版／ページ数 234 p.
  • 言語 ENG
  • 商品コード 9781032866512

Full Description

Transforming Tourism and Hospitality: AI-Powered Service Delivery Innovations explores the profound impact of Artificial Intelligence, IoT, and emerging technologies on the tourism and hospitality industry. This edited volume presents scholarly insights and real-world case studies on AI-driven customer service, sustainable operations, smart maintenance, fraud detection, dynamic pricing, and enhanced guest security. It examines tools like VR, blockchain, and AI-powered HR systems, emphasizing ethical adoption and human-AI collaboration. With robust empirical validation and practical examples, the book offers a valuable resource for academics, professionals, and policymakers seeking to understand and implement AI innovations in service delivery across the sector.

Contents

Preface. AI-Powered Customer Service in Tourism and Hospitality Industry. Applying Artificial Intelligence to Reduce Food Waste and Strengthen the Sustainable Economy. Smart Maintenance: AI and IoT Driven Asset Care in Hospitality. Revolutionizing Travel: The Impact of AI on the Tourism Industry. Safety and Security in Tourism through AI Applications. AI-Enhanced Tourism Experiences: Mediating Effects of Trust, Satisfaction, and Loyalty in Personalised Service Delivery. AI in Tourism: Exploring the Impact of Technology Readiness Across Pre-, During-, and Post-Travel Phases of Tourists. Exploring the Role of Virtual Reality (VR) in Shaping the Future of Tourism: A Comprehensive Review. Smart Kitchens in Luxury Hotels: Implementation and Future Trends. Revolutionizing Hospitality: The Role of Blockchain in Driving Transparency, Security, and Efficiency. Consumer Perception of AI-Driven Customer Service at JW Marriott Mumbai: A Data-Driven Case Study. Enhancing Pre-flight Preparedness through Virtual Airport Tours: A User-Centric Study of Indian Air Passengers. Role of Human-AI Co-Creation in Personalized Itinerary Design and Customer Satisfaction in Smart Tourism. AI-Powered Modernization in the Hospitality Sector: Effect on Guest Perception and Loyalty Dynamics. The Role of Artificial Intelligence in Optimizing Hotel Employee Performance. Index.