Full Description
This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.
Providing an understanding of the common causes of conflict, this edition continues its discussions of causes of conflict, what affects how conflict occurs and unfolds, and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common, everyday contexts such as families, friendships, the workplace, or on social media. This edition also features updated information and examples, further connections between conflict and communication, a revised chapter on conflict in close relationships, as well as a new chapter on intercultural conflict.
The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level.
An instructor manual, significantly updated as well, is also available online, including summaries of the chapters, activities, a test bank, and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412
Contents
SECTION I: The Nature of Interpersonal Conflict and Its Causes 1. Conflict in Everyday Life: An Introduction 2. Causes and Explanations for Conflict 3. Competitive and Cooperative Conflict Approaches 4. Sociocultural Context and Conflict 5. How Power and Trust Affect Conflict SECTION II: Conflict Management Skills 6. Listening 7. Personality Traits Related to Conflict and Intrapersonal Conflict 8. Negotiation 9. Mediation 10. Conflict Assessment SECTION III: Conflict in Context 11. Managing Difficult People in Conflict and the Aftermath of Conflict 12. Families and Conflict 13. Conflict in Romantic Relationships and Friendships 14. Conflict at the Workplace 15. Intercultural Conflict 16. Conflict and Social Media
