Full Description
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.
Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the 'right person for the job' in practice results in some applicants appearing to be 'more right' than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits' appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere.
This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Contents
1.The Psychology of Discrimination. 2.Hidden in Plain Sight? Covert Prejudice and Subtle Discrimination. 3. Aesthetic Labour and Discrimination. 4.Fat Boys Don't Fly: The Tyranny of the Thin Frontline. 5. Five-Star Racism. 6.Why Women Don't Become Chefs. 7.The Boy's Club: Gender Bias in Hospitality Hierarchies. 8.Gender Profiles in Chinese Organisations. 9.The Poverty of Luxury: Bias in Hospitality Management Education. 10.Inequality in the Brazil Labour Market. 11. The Bolthole of Self-Employment: Migrant Workers Avoiding Prejudice and Discrimination. 12.Looking at THEM and seeing US.
