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Full Description
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA has assembled the most critical, "must-have" skills for managers and leaders in one handy volume. AMA Business Boot Camp paves the way for readers to:
• Motivate, increase morale, and enhance productivity
• Manage organizational change
• Improve their ability to communicate and influence others
• Screen, evaluate, and select corporate strategies
• Conduct effective performance reviews
• Protect themselves against the pitfalls of intra-organizational politics
• And much more
Covering everything from management and leadership to project management and strategy, this one-of-kind reference serves as a crash course in the fundamentals required for lasting success.
Contents
Contents
Acknowledgments ix
Preface xi
A Guide to Using This Book xiii
SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1
CHAPTER 1: BASIC MANAGEMENT 3
The Roles of Manager 3
Creating the Right Environment 6
The Nature of Decision Making 7
Characteristics of a Healthy Workplace 7
Effective Communication: Honing the Key Skill 8
The Content of Business Communication 9
Communication Process 10
Questioning Styles 12
Elements of Communication 14
Purposeful Communication—The Skill in Service 17
Using Communication to Manage Up 17
Communicating Organizational Goals 18
Running Effective Meetings 18
CHAPTER 2: PERFORMANCE MANAGEMENT 25
The Process of Managing 25
Tools of Managing 31
Fundamentals of Motivation 32
Herzberg's Model 33
Countering Workplace Dissatisfaction 36
Uncovering Employees' Motivators 39
Delegation for Growth and Development 40
Two-Way Benefits of Delegating 40
The Process of Delegating 42
When to Delegate—and When Not To 44
Coaching to Boost Performance 45
Occasions for Coaching 46
The Process of Coaching 47
The Mechanics of Coaching 47
CHAPTER 3: MANGING STAFF CHANGES 53
Dealing with Change 53
Reasons for Hiring 55
Right Fit 55
Fluctuating Economy 57
Variable Skill Levels 59
Loyalty and Commitment 59
Outsourcing 60
Personnel Expectations 61
The Hiring Process—Recruiting 64
The Hiring Process—Interviewing 72
General Competency 74
Job-Specific Competency 76
Interview Format 85
Active Listening 87
Selection Guidelines 88
CHAPTER 4: MANAGING PROJECTS 91
The Triple Constraints 92
The Project Team 94
Project Flow 94
Differentiating Operations from Projects 96
Initiating a Project 97
Planning a Project 109
Executing a Project 123
Completing a Project 130
Case Study 1: Moderate Complexity Project 132
Case Study 2: High-Risk Project 133
Section I Action Items 137
SECTION II: SENIOR MANAGEMENT SKILLS 139
CHAPTER 5: STRATEGIC THINKING 141
Why Managers Need to Think Strategically 141
A Strategic Frame of Reference 143
Elements of the Strategic Frame of Reference 145
Understanding the Operational Mission 149
The Anatomy of a Strategic Vision 153
Understanding Customer Sensitivities 153
Creating a Strategic Advantage 155
Making the Vision a Reality 159
CHAPTER 6: LEADERSHIP 163
Leadership Self-Assessment 164
Behavior of a Leader 167
Measures of Success 174
Leveraging Your Leadership Style 176
Leadership Image 181
Building Power and Influence 184
Assessment #1: Your Power Potential 185
Assessment #2: Your Power Profile 187
Assessment #3: Group Leadership Qualities 188
Influence 190
Enlightened Office Politics 192
Motivating Difficult People 202
The Staller 202
The Emotional Hothead 202
The Complainer 202
The Backstabber 203
Ms. or Mr. Perfect 203
Section II Action Items 208
Appendix A: Self-Assessment on Comfort Level with Delegation 211
Appendix B: Coaching Planning Worksheet 213
Appendix C: Project Management Planning Template 215
Glossary 219
Index 223
