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Full Description
As cofounders of the leadership coaching and training firm Ridge Associates, authors Robert Bolton and Dorothy Grover teach that good interpersonal communication is essential to getting things done.
In this comprehensive and practical guide, they offer a proven method for understanding the key behavioral styles of those around you (including your own) and explain how you can leverage the strengths and weaknesses of each to relate to others more winsomely.
People Styles at Work . . . and Beyond teaches you how to:
recognize how they come across to other coworkers;
read others' body language and behavior to identify the best ways to work with them;
make small adjustments that will dramatically increase the quality and productivity of their interactions;
find common ground with different people while retaining their individuality;
relate less defensively and more effectively no matter how others act.
At work, at home, and even while you're out running errands, your ability to relate to others affects how well you get things done. This book provides a self-assessment to determine which style you are and then uses that information to gauge how you should interact with others.
Now including all new material on personal relationships, parenting, and more, People Styles at Work . . . and Beyond is the ultimate how-to guide that can help you avoid conflicts and enhance important relationships.
Contents
CONTENTS
Introduction 1
PART ONE: Understanding Yourself and Others
1 No Wonder We Have People Problems 7
2 People Are More Predictable than You Might Think 16
3 What's Your Style? 24
4 Two Keys to Understanding People 28
5 See Yourself as Others See You 38
6 The Driving Style and the Expressive Style 43
7 The Amiable Style and the Analytical Style 54
8 Make the Most of Your Gifts 63
9 Backup Styles: Extreme, Inappropriate, and Inflexible Behavior 72
10 Coping with Backup Behavior 82
PART TWO: Style Flex: A Key to Improved Relationships
11 The Style Flex Solution to People Differences 91
12 Four Steps to Better Relationships 99
13 How to Identify Someone's Style 107
14 Flexing in Special Situations 117
15 Three Keys to Good Relationships 127
PART THREE: People Styles and Family Relationships
16 The Art of Loving Someone Very Different from Yourself 137
17 Style-Based Parenting 147
APPENDICES
I For Amiables Only: How to Flex to Each Style 155
II For Drivers Only: How to Flex to Each Style 169
III For Expressives Only: How to Flex to Each Style 187
IV For Analyticals Only: How to Flex to Each Style 202
Bibliography 219
Index 225
