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Full Description
In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to provide their citizens, the business community, and government officials with information and services. The goal of e-government is to become entrenched in the everyday lives of these people so that they become reliant on Internet access to government. Comparative Perspectives on E-government draws upon the expertise of its contributors, who have conducted research and policy analyses related to government information policy and e-government, and who have published previously in these areas. The focus of coverage is on five countries (Australia, Canada, New Zealand, the United Kingdom, and the United States) and topical issues such as the digital divide, the balance between access and security in the aftermath of 9-11, trust in government, the citizen's perspective on e-government, and the evaluation of government Web sites. The book addresses the need to understand the phenomenon of e-government better_its development, mission and goals, success in achieving those goals, and future plans_extending an inquiry to both developed and developing countries. An additional need for detailed cross-country analyses and comparisons, introduced here, is also addressed.
Contents
Part 1 List of Figures and Tables Part 2 Preface Part 3 Part I: Introduction Chapter 4 1. E-government: Transforming Government Part 5 Part II: Individual Countries Chapter 6 2. E-government in the United States Chapter 7 3. E-government in the United Kingdom Chapter 8 4. E-government in Canada Chapter 9 5. E-government in Australia Chapter 10 6. E-government in New Zealand Part 11 Part III: Foundational Issues Chapter 12 7. Trust in Government Chapter 13 8. Access and Security Chapter 14 9. Trends and Challenges in Archiving E-government Records Part 15 Part IV: Audience Issues Chapter 16 10. Citizens' Response to E-government Chapter 17 11. More Citizen Perspectives on E-government Part 18 Part V: Results and Evaluation Chapter 19 12. Government Portals Chapter 20 13. Performance Metrics—Not the Only Way to Frame Evaluation Results Part 21 Part VI: Consequences Chapter 22 14. E-government and the Digital Divide Chapter 23 15. Broadband Internet Access and the Digital Divide in the United States Part 24 Part VII: Conclusion and Improvements in E-government Chapter 25 16. The Internet, the Government, and E-governance Chapter 26 17. Advancing E-government Part 27 Bibliography Part 28 Index Part 29 About the Editors and Contributors
