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Full Description
Increasingly, scholars view reliability—the ability to plan for and withstand disaster—as a social construction. However, there is a tendency to evoke this concept only in the face of catastrophes, such as the British Petroleum oil spill or the Space Shuttle Challenger explosion. This book frames reliability as a fundamental issue in the study of organizations—one that can also improve day-to-day operations.
Bringing together a diverse cast of contributors, it considers how we can account for the ability of some organizations to maintain high reliability and what we can learn from them. The chapters distinguish reliability from related lines of inquiry; take stock of relevant research from different disciplinary perspectives; highlight implications for practice; and identify directions, questions, and priorities for future research. The first of its kind in over twenty years, this volume delivers a dynamic base of shared knowledge and an integrative research agenda at a time when organizational reliability has never been so important.
Contents
1. Advancing Organizational Reliability
-Karlene H. Roberts
2. The Multiple Meanings and Models of Reliability in Organizational Research
-Rangaraj Ramanujam
3. Three Lenses for Understanding Reliable, Safe, and Effective Organizations: Strategic Design, Political, and Cultural Approaches
-John S. Carroll
4. Mindful Organizing
-Kathleen M. Sutcliffe
5. Reliability through Resilience in Organizational Teams
-Seth A. Kaplan and Mary J. Waller
6. How High Reliability Mitigates Organizational Goal Conflicts
-Peter M. Madsen and Vinit Desai
7. Organizational Learning as Reliability Enhancement
-Peter M. Madsen
8. Metaphors of Communication in High Reliability Organizations
-John L. S. Jahn, Karen K. Myers, and Linda L. Putnam
9. Extending Reliability Analysis across Organizations, Time, and Scope
-Paul R. Schulman and Emery Roe
10. Organizing for Reliability in Health Care
-Peter F. Martelli
11. Organizational Reliability in Practice: Searching for Resilience in Communities at Risk
-Louise K. Comfort
12. Applying Reliability Principles: Lessons Learned
-W. Earl Carnes
Epilogue
-Karlene H. Roberts and Rangaraj Ramanujam
