Full Description
Awarded a 2012 AJN Book of the Year Award! Help your students develop the interpersonal communication skills essential to professional success. This innovative collection of videos demonstrates 10 core interpersonal communication skills and their use in 10 common patient situations.
Use the Instructor Version in class, in clinical lab, or in your resource center; then let your students practice at home with the Student Version. These innovative DVDs are perfect to use in combination with each other and with all of your current texts.
Contents
I. Basic Interpersonal Communication Skills:
Active Listening
Behavioral Observation (Verbal and Non-verbal)
Use of Self-Disclosure / Boundaries and Limit Setting
Broad Openings
Clarification / Focusing
Empathy
Effective Use of Humor
Effective Use of Silence
Information Sharing
Restatement / Reflection
II. Application Scenarios:
Angry Client
Anxious Client
Delusional Client
Dependent Client
Depressed Client
Dying Client
Client Experiencing Loss
Nonadherent Client
Client with Obsessive-Compulsive behaviors
Sexually Inappropriate Client
III. Interactive Scenario CD-Contents - Student Version
Angry Client
Depressed Client
Dying Client
Non-Obedient Client
Client with Obsessive-Compulsive Behaviors
