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CompTIA A+ 220-901 and 220-902 exams retired in 2019. Search the store to find CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) books, eBooks, and video courses. This is the perfect study guide to help you pass CompTIA (R)'s new A+ (R) 220-901 and 220-902 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 8/8.1, new PC hardware, tablets, smartphones, OS X, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, two full practice exams in the print book and an additional two exams in the test engine, plus complete real-time practice and feedback through Pearson's state-of-the-art test engine. You'll also find ten exclusive Real World Scenario case studies, all linked to simulations or video on the DVD! Covers the critical information you'll need to know to score higher on your A+ 220-901 and 220-902 exams! Deploy and manage desktops and notebooks running Windows 8.1/8, 7, Vista, OS X, or LinuxMaster and practice the six-step A+ troubleshooting processUnderstand, install, configure, and troubleshoot motherboards, CPUs, and memoryTest and troubleshoot power-related problemsUse all forms of storage, including SSDs, Blu-ray devices, and RAID systemsWork effectively with mobile devices, including iOS, Android, and Windows tablets and smartphonesInstall, configure, and troubleshoot both visible and internal laptop componentsConfigure Windows components and applications, use Windows administrative tools, and optimize Windows systemsRepair damaged Windows environments and boot errorsWork with audio and video subsystems, I/O devices, and new peripheralsInstall and manage both local and network printersUnderstand and work with networks, network hardware, wireless protocols, and cloud technologiesInstall and configure SOHO wired/wireless networks and troubleshoot connectivitySecure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect dataTEST ENGINE WITH 320 PRACTICE QUESTIONS! Make sure you're 100% ready for the real exam! Detailed explanations of correct and incorrect answersMultiple test modesRandom questions and order of answersCoverage of each current A+ exam objective
Contents
Introduction Chapter 1 Introduction to TroubleshootingThe Six-Step A+ Troubleshooting Process Step 1: Identify the ProblemStep 2: Establish a Theory of Probable Cause (Question the Obvious)Step 3: Test the Theory to Determine CauseStep 4: Establish a Plan of Action to Resolve the Problem and Implement the SolutionStep 5: Verify Full System Functionality and, If Applicable, Implement Preventative MeasuresStep 6: Document Findings, Actions, and OutcomesCram QuizCram Quiz AnswersTroubleshooting Examples and PC ToolsTroubleshooting Example 1-Basic: Display IssueTroubleshooting Example 2-Intermediate: Power IssueTroubleshooting Example 3-Advanced: Wireless IssuePC ToolsMore Troubleshooting TidbitsCram QuizCram Quiz AnswersChapter 2 Motherboards Motherboard Components and Form Factors Motherboard Components Form Factors Cram Quiz Cram Quiz Answers The BIOS/UEFI BIOS, CMOS, and the Lithium Battery The POST Accessing and Configuring the BIOS Flashing the BIOS Cram Quiz Cram Quiz Answers Installing and Troubleshooting Motherboards Installing Motherboards Troubleshooting Motherboards Cram Quiz Cram Quiz Answers Chapter 3 The CPUCPU 101 CPU Technology Cooling Cram Quiz Cram Quiz Answers Installing and Troubleshooting CPUs Installing CPUs Troubleshooting CPUs Cram Quiz Cram Quiz Answers Chapter 4 RAM RAM Basics and Types of RAM RAM Basics Types of RAM RAM Technologies Cram Quiz Cram Quiz Answers Installing and Troubleshooting DRAM Installing DRAM Troubleshooting DRAM Cram Quiz Cram Quiz Answers Chapter 5 PowerUnderstanding and Testing Power Testing an AC Outlet with a Receptacle Tester Testing an AC Outlet with a Multimeter Cram Quiz Cram Quiz Answers Power Devices Power Strips Surge Protectors Uninterruptible Power Supplies Cram Quiz Cram Quiz Answers Power Supplies Planning Which Power Supply to Use Installing the Power Supply Troubleshooting Power Supply Issues Heating and Cooling Cram Quiz Cram Quiz Answers Chapter 6 StorageHard Drives Hard Disk Drives Solid-State Drives SATA Hard Drive Specifications Installing Hard Drives Preventative Maintenance and Troubleshooting Hard Drives Network Attached Storage Cram Quiz Cram Quiz Answers RAID Cram Quiz Cram Quiz Answers Optical Storage MediaCompact Disc (CD)Digital Versatile Disc (DVD) Blu-ray Cram Quiz Cram Quiz Answers Solid-State Storage Media USB Flash Drives Secure Digital Cards CompactFlash Cards Cram Quiz Cram Quiz Answers Chapter 7 Mobile Device Hardware Installing, Configuring, and Troubleshooting Visible Laptop Components Laptop 101 Input Devices Video Audio Optical Drives Fans Power Expansion Devices Communications Cram Quiz Cram Quiz Answers Installing, Configuring, and Troubleshooting Internal Laptop Components Hard Drives Memory System Board and CPU Cram Quiz Cram Exam Answers Understanding Tablet and Smartphone Hardware Mobile Hardware Examples Hardware Differences Between Tablets/Smartphones and Laptops Tablet/Smartphone Ports and Accessories Other Types of Mobile Devices and Wearable Technology Cram Quiz Cram Exam Answers Chapter 8 Installing and Upgrading WindowsInstalling and Upgrading to Windows 8 Windows 8 Editions Windows 8 Minimum Requirements and Compatibility Windows 8 Installation Methods Upgrading to Windows 8 Cram Quiz Cram Quiz Answers Installing and Upgrading to Windows 7 Windows 7 Editions Windows 7 Minimum Requirements and Compatibility Windows 7 Installation Methods Upgrading to Windows 7 Verifying and Troubleshooting Windows 7 Installations Cram Quiz Cram Quiz Answers Installing Windows Vista Windows Vista Editions Windows Vista Minimum Requirements and Compatibility Windows Vista Installation Methods Verifying and Troubleshooting Windows Vista Installations Cram Quiz Cram Quiz Answers Chapter 9 Configuring WindowsWindows User Interfaces Windows Components Windows Applications Administrative Tools and the MMC Cram Quiz Cram Quiz Answers System Tools and Utilities Managing Devices Operating System Optimization User Migrations and Customizations Advanced System Tools Cram Quiz Cram Quiz Answers Files, File Systems, and Drives Working with Files and File Systems Managing Drives Cram Quiz Cram Quiz Answers Chapter 10 Maintaining WindowsUpdating Windows Windows Update Service Packs Cram Quiz Cram Quiz Answers Maintaining Hard Drives Hard Drive Utilities Backups Creating Restore Points Shadow Copy Cram Quiz Cram Quiz Answers Chapter 11 Troubleshooting WindowsRepair Environments and Boot Errors Windows Recovery Environments Boot Errors Cram Quiz Cram Quiz Answers Windows Tools and Errors Troubleshooting Within Windows Stop Errors Improper and Spontaneous Shutdowns Additional Windows Errors and Error Reporting Restoring Windows Cram Quiz Cram Quiz Answers Command-Line Tools Windows Command Prompt Recovery Command Prompt Cram Quiz Cram Quiz Answers Chapter 12 Video and AudioThe Video Subsystem Video Cards Video Displays Video Settings and Software Cram Quiz Cram Quiz Answers The Audio Subsystem Sound Cards Installing a Sound Card and Speakers Troubleshooting Audio Problems Cram Quiz Cram Quiz Answers Chapter 13 Peripherals and Custom ComputingInput/Output, Input Devices, and Peripherals I/O Ports Input, Output, and Hybrid Devices Cram Quiz Cram Quiz Answers Custom PC Configurations Audio/Video Editing Workstation CAD/CAM Workstation Virtualization Workstation Thin Client Standard Thick Client Home Server PC Home Theater PC (HTPC) Gaming PC Cram Quiz Cram Quiz Answers Chapter 14 PrintersPrinter Types and Technologies Types of Printers Local Versus Network Printers Cram Quiz Cram Quiz Answers Installing, Configuring, and Troubleshooting Printers Printer Installation and Drivers Configuring Printers Virtual Printing Troubleshooting Printers Cram Quiz Cram Quiz Answers Chapter 15 Computer Networking Part ITypes of Networks, Network Devices, and Cloud Technology Network Types Network Devices Cloud Technology and Server Roles Cram Quiz Cram Quiz Answers Cables, Connectors, and Tools Cable Types and Connectors Cabling Tools Cram Quiz Cram Quiz Answers TCP/IP Configuring IPv4 IPv4 Classes and CIDR Configuring IPv6 TCP/IP Protocols and Their Ports Cram Quiz Cram Quiz Answers Chapter 16 Computer Networking Part IISOHO and Windows Networking Internet Services Router Setup and Wireless Windows Configurations Cram Quiz Cram Quiz Answers Troubleshooting Networks Command-Line Interface Tools Troubleshooting Common Symptoms Cram Quiz Cram Quiz Answers Chapter 17 SecuritySecurity Threats and Prevention Malicious Software Preventing and Troubleshooting Malicious Software Unauthorized Access Social Engineering Hard Drive Recycling and Disposal Additional Attacks and Security Vulnerabilities Cram Quiz Cram Quiz Answers Desktop Operating System Security User Accounts File Security Encryption Windows Firewall Cram Quiz Cram Quiz Answers SOHO Security Changing Default Passwords Changing and Disabling the SSID Configuring Wireless Encryption Enabling MAC Filtering Disabling WPS Assigning Static IP Addresses Disabling Physical Ports A Final Word on SOHO Routers Cram Quiz Cram Quiz Answers Chapter 18 Android, iOS, OS X, and LinuxAndroid and iOS Basics Open-Source and Closed-Source Operating Systems Obtaining Applications Screen Configurations Virtual Assistants GPS and Geotracking Microsoft Mobile Operating Systems Cram Quiz Cram Quiz Answers Android/iOS Networking and Synchronization Cellular Radio Technologies Wi-Fi Network Connectivity Wi-Fi Troubleshooting Bluetooth Configuration Bluetooth Troubleshooting E-Mail Configurations Troubleshooting E-mail Connections Synchronizing Android and iOS-based Devices to a PC Synchronizing Other Devices Cram Quiz Cram Quiz Answers Android/iOS Security and Additional Troubleshooting Stolen and Lost Devices Compromised and Damaged Devices Stopping Applications Initiating Resets Additional Mobile Device Troubleshooting Cram Quiz Cram Quiz Answers OS X and Linux OS X Linux Cram Quiz Cram Quiz Answers Chapter 19 Safety, Procedures, and ProfessionalismSafety Electrical Safety Electrical Fire Safety ESD Physical Safety Cram Quiz Cram Quiz Answers Procedures and Environmental Controls Temperature, Humidity, and Air EMI and RFI MSDS and Disposal Incident Response and Documentation CompTIA A+ Troubleshooting Theory Cram Quiz Cram Quiz Answers Professionalism and Communication Skills Cram Quiz Cram Quiz Answers Chapter 20 Taking the Real ExamsGetting Ready and the Exam Preparation Checklist Tips for Taking the Real Exam General Practices for Taking Exams Smart Methods for Difficult Questions Wrapping Up the Exam Beyond the CompTIA A+ Certification Practice Exam 1 CompTIA A+ 220-901Exam QuestionsAnswers at a GlancePractice Exam 2 CompTIA A+ 220-902Exam QuestionsAnswers at a GlanceAppendix A Real-World Scenarios220-901 ScenariosScenario 1: Design a CAD Workstation ComputerScenario 2: Select the Best Components for Three ComputersScenario 3: Identify Video PortsScenario 4: Configure Wi-Fi on a SOHO RouterScenario 5: Identify Various Wireless RangesScenario 6: Identify IP Addresses220-902 ScenariosScenario 7: Troubleshoot an IP Issue with IpconfigScenario 8: Sharing and Mapping in the Command PromptScenario 9: Troubleshooting a System with MsconfigScenario 10: Fixing a Computer That Won't BootDVD Only:Appendix B: Additional Reading and ResourcesPractice Exam 1 AnswersPractice Exam 2 AnswersPractice Exam 3Practice Exam 4Exam AlertsCram Quizzes9780789756312 TOC 12/18/2015
