基本説明
Provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators.
Full Description
The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that "one-size-fits-all" does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group.
Contents
Tables, Figures, Exhibits, and Worksheets vii
Foreword, by Suzanne Swope xiii
Preface xv
About the Author xxi
Chapter 1 Purpose of Assessment 1
Chapter 2 Organizations as Systems: Internal Elements 35
Chapter 3 Organizations as Systems: External Elements 89
Chapter 4 Assessment Methods and Terminology 111
Chapter 5 Defining and Measuring Organizational Performance 129
Chapter 6 Creating and Maintaining Assessment Programs 219
Glossary 239
References 249
Index 252
