シックスシグマの世界的応用：著名企業の成功事例 World Class Applications of Six Sigma

Antony, Jiju (EDT)/ Kumar, Ashok (EDT)/ Banuelas, Ricardo (EDT)

Butterworth-Heinemann Ltd（2006/06発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 268 p.
• 言語 ENG
• 商品コード 9780750664592
• DDC分類 658.4013

基本説明

With examples from well-known manufacturing and service companies around the world, including Dow, Ford and 3M.

Full Description

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

Contents

Introduction to Six Sigma; Background to theory and philosophy; PART 1: Six Sigma case studies in manufacturing industries: General Domestic Appliances, 3M, Bombardier, Ford, Dow Chemicals, Land Rover; PART 2: Six Sigma case studies in service industries: GE, US Healthcare, Coleman Mary, J P Morgan/Chase; Insurance Company; Summary - discussion of Six Sigma and cultural change