Microsoft Dynamics CRM 5 Unleashed (Unleashed)

Wolenik, Marc/ Sinay, Damian/ Bhaiya, Rajya

Sams（2011/09発売）

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製本 Paperback:紙装版/ペーパーバック版／ページ数 989 p.
言語 ENG
商品コード 9780672335389
DDC分類 658.812028553

Full Description

Microsoft (R) Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.

1. New Features of CRM 5.02. Why Businesses Need a CRM system3. Requirements for CRM 5.04. Setting up CRM 5.05. Common Functions6. Working with Customers7. Working with the Workplace8. Working with Sales9. Working with Marketing10. Working with Service11. Reporting12. Settings and Configuration13. Client Configuration Options14. E-mail Configuration15. Mobility16. Solution Concepts17. SharePoint Integration18. Azure Extensions19. Accelerators/Connectors20. Advanced Configuration and Customization21. Reporting and Dashboard22. Forms Authentication23. Customizing Entities24. Workflow Development25. Plug-ins26. Web Services27. Importing and Exporting Customizations28. Interacting with Custom Web Applications29. Data Management30. Third party Add-on Options31. Other Microsoft Dynamics Products