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基本説明
Including: How to decide how much credit to give a customer/ how to overcome excuses when collecting overdue debts/ how to decide payment terms for foreign customers/ how to use the courts for serious debts.
Full Description
The Credit Management Handbook provides a comprehensive, down-to-earth guide to every aspect of managing credit. The key message throughout is that cash flow and profits can be much improved by proper planning, motivation and control, without in the least jeopardising sales or alienating customers. All of the key credit control issues are covered including: how to decide how much credit to give a customer; how to overcome excuses when collecting overdue debts; how to decide payment terms for foreign customers; how to use the courts for serious debts. If credit managers, and all those responsible for managing their company's largest asset - receivables - read and apply just some of the techniques and ideas this handbook contains, it will repay their investment many, many times over. To aid the many readers who are studying for ICM qualification, samples of recent ICM examination questions have been added to a number of chapters.
Contents
Foreword, attributed to the late Sir Roger Cork; Introduction, Burt Edwards. Part I The Credit Management Function: The history and future of credit, Glen Bullivant; The financial effects of credit management, Glen Bullivant; Credit policy and organisation, Glen Bullivant. Part II Credit Terms and Conditions of Sale: Credit terms and conditions of sale, Glen Bullivant. Part III Assessment of Credit Risks: Assessing risks in trade credit, Glen Bullivant; Credit ratings and risk categories, Glen Bullivant; Predicting corporate insolvency by computer, Glen Bullivant; Insolvency warning signs, Glen Bullivant. Part IV: Sales Ledger: Sales ledger administration, Glen Bullivant; Computer systems for credit management, Glen Bullivant. Part V Cash Collection: Collection of trade debts, Glen Bullivant; Telephone collection, Glen Bullivant; Collection agencies, Glen Bullivant; Planning and measuring debtors, Burt Edwards. Part VI Credit Insurance: Home trade credit insurance, Glyndwr Powell; Export credit insurance, Glyndwr Powell. Part VII Export Credit and Finance: Export credit and collections, Burt Edwards; Export finance, Burt Edwards; Foreign exchange, Burt Edwards. Part VIII Consumer Credit: Retail credit management, Glen Bullivant; Consumer credit law, Peter Coupe. Part IX Commercial Credit Law: Legal action for debt recovery, Robert Addlestone and Gareth Allen; Insolvency procedures, Malcolm Cork. Part X Credit Services: Invoice financing, Ted Ettershank; Credit cards, Peter Coupe; Finance houses and leasing, Glyndwr Powell; Appendix: useful credit management data, compiled by Glen Bullivant; Index.
