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Full Description
This sourcebook of ideas is designed to help teachers, students and others interested in education to understand and engage in philosophical enquiry with children. It illustrates how philosophical discussion can help promote critical thinking as well as the moral and social values essential for citizenship in a democratic society. It also shows how a community of enquiry can be created in any classroom, enriching learning across the whole curriculum.
Contents
Part 1 The games and activitiescommunication dynamics; complaints as opportunities; customer confessions; customer feedback - performance versus expectation; customer service call flow diagram; customer service buzz groups; customer service examples; customer skills 1 - being prepared; customer skills 2 - welcoming; customer skills 3 -connecting; customer skills 4 - setting expectations; customer survey form; defining excellent customer service; gap analysis; happy customer/unhappy customer 1; happy customer/unhappy customer 2; improving customer service; integrating products and services; key telephone skills; mystery shopper; personal qualities; phoney phrases; presenting ideas for change; questionnaires and ratings; selling the service imperative; service team solutions; the BIG win!; the invisible sum; think of a number; three-letter words; what kind of customer are you?; what makes customers buy?; what's different about using the telephone; who is your customer?; who killed the customer?. Part 2 Role plays: role play sessions -customer connecting.
