アウトソーシングとインソーシング<br>Outsourcing - Insourcing : Can Vendors Make Money from the New Relationship Opportunities?

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アウトソーシングとインソーシング
Outsourcing - Insourcing : Can Vendors Make Money from the New Relationship Opportunities?

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  • 製本 Hardcover:ハードカバー版/ページ数 188 p.
  • 言語 ENG
  • 商品コード 9780470844908
  • DDC分類 658.723

基本説明

Concentrates on the outsourcing process from the supplier as well as the buyer's point of view.

Full Description


Outsourcing became fashionable in the late 1980s, came of age in the 1990s, and is now a normal part of corporate life. Written by well--known and respected business authors and incorporating new research from Copenhagen Business School, this book covers the newest elements of outsourcing today and discusses how strategic alliances should be established between the buyer and supplier. Topics explored throughout include the scope, scale and importance of what is outsourced; the pricing and risk sharing involved; and changes to organizations which lead them to seek more outsourcing.

Table of Contents

Preface                                            ix
Introduction xiii
1 Understanding the opportunities 1 (26)
Introduction 1 (1)
What is outsourcing? 1 (1)
The origins of outsourcing 2 (4)
Trends and pressures 6 (4)
Influential concepts 10 (5)
Outsourcing today 15 (1)
Traditional activities 16 (2)
Peripheral 'activities 18 (2)
Critical activities and processes 20 (2)
Strategic and problem-solving activities 22 (2)
Summary 24 (1)
References 24 (3)
2 Moving to supplying total solutions 27 (20)
Introduction 27 (1)
Management issues for outsourced activities 27 (1)
Traditional activities 28 (1)
Peripheral activities 29 (2)
Critical activities and processes 31 (1)
Case study: The 1999 crisis at the UK 32 (11)
Passport Agency
Strategic and problem-solving activities 43 (1)
Case study: The European Chewing Gum Company 44 (2)
(identity disguised)
Summary 46 (1)
Reference 46 (1)
3 Retooling marketing and the sales force 47 (22)
Introduction 47 (1)
The search for a better way to trap mice 47 (4)
Market segmentation variables 51 (2)
Segmentation approaches 53 (2)
Criteria for initial screening 55 (1)
Evaluating potential segments 56 (2)
Defining the market 58 (1)
Timing, niche markets and global 59 (2)
considerations
Sales force management in a changed 61 (1)
environment
Sales force development for supplying total 62 (1)
solutions
Building sales force capabilities 63 (2)
Summary 65 (1)
References 66 (3)
4 Managing buyer/supplier relationships 69 (36)
Introduction 69 (1)
The challenges for suppliers 69 (3)
Case study: Timex Dundee (after Martin and 72 (5)
Dowling, 1995)
Case study: IBM Denmark 77 (15)
Supplier Challenge 1 The need for 79 (3)
additional competencies
Supplier Challenge 2 Managing the entry 82 (8)
phase
Supplier Challenge 3 Running the contract 90 (2)
Case study: Driver and Vehicle Licensing 92 (5)
Agency (DVLA), UK
The challenges for buyers 97 (5)
Buyer Challenge 1 The pre-bid phase 99 (1)
Buyer Challenge 2 Identifying the key 100 (1)
suppliers
Buyer Challenge 3 Awarding the contract 101 (1)
Buyer Challenge 4 Running the contract 102 (1)
Summary 102 (1)
References 103 (2)
5 Pricing solutions and managing risks 105 (16)
Introduction 105 (1)
The value of strategic pricing 105 (1)
Fundamental pricing concepts 106 (3)
Pricing the bundle of goods and services 109 (2)
Pricing when distributors are involved 111 (1)
Price administration 111 (4)
Understanding the risks to suppliers and 115 (2)
buyers
Mechanisms for bridging uncertainties 117 (1)
Summary 118 (1)
References 119 (2)
6 'Transitioning' human resources 121 (14)
Introduction 121 (1)
Setting the scene 121 (3)
The fundamentals 124 (2)
Strategies for employee transfer 126 (4)
Pitfalls and critical factors 130 (2)
Summary 132 (1)
References 133 (2)
7 Structuring 'next generation' IT solutions 135 (18)
Introduction 135 (1)
The changing role of IT departments 135 (1)
The real problem with IT investments 136 (2)
What ROI? 138 (2)
IT: Overadministrated and undermanaged 140 (2)
The IT paradox 142 (3)
The 'next generation' approach to IT 145 (4)
Summary 149 (1)
References 150 (3)
8 Achieving quality in outsourcing 153 (16)
Introduction 153 (1)
Understanding the role of quality management 153 (4)
Defining quality for integrated products and 157 (3)
services
Challenges: Leadership and strategy 160 (2)
Challenges: Processes 162 (1)
Challenges: People 163 (1)
Factors conditioning quality management 163 (3)
Summary 166 (1)
References 167 (2)
9 Getting a good slice of a larger pie 169 (14)
Introduction 169 (1)
The outsourcing pie 169 (2)
How good are we at making larger pies? 171 (4)
How sellers can make the pie larger 175 (1)
How buyers can make the pie larger 176 (2)
In the final analysis 178 (1)
The Claimpower story 178 (3)
Summary 181 (1)
References 181 (2)
Index 183