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Full Description
Ask the right questions and get improved, sustained employee performance Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, Web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for effective face-to-face communication; managers need to have the ability to ask the right questions and use the answers to find solutions.
Questions That Get Results is an innovative, powerful resource that provides managers with the questions that lead to real answers for motivating employees, minimizing conflicting priorities, maximizing working relationships, building trust, holding the team accountable, coaching for greater performance, selling ideas, creating change, hiring the best candidates, and negotiating solutions to internal and external conflicts.
Each chapter profiles a manager who is struggling to communicate, an otherwise successful leader who is simply missing an element in their managerial toolkit
Following each profile are practical tools that will assist any manager faced with a similar situation
Together the authors train approximately 30,000 professionals per year
Increase your effectiveness and bring out the best in your employees by learning the Questions That Get Results.
Contents
Introduction v
Chapter 1 Questions That Get Results 1
Chapter 2 Questions That Manage Your Team 15
Chapter 3 Questions That Delegate 27
Chapter 4 Questions That Coach 39
Chapter 5 Questions That Motivate 50
Chapter 6 Questions That Hire 70
Chapter 7 Questions That Uncover Goals 92
Chapter 8 Questions That Manage Across 103
Chapter 9 Questions That Manage Upwards 115
Chapter 10 Questions That Develop and Sustain External Business Relationships 127
Chapter 11 Questions That Manage Your Career 146
Chapter 12 Questions That Assess Opportunities 164
Chapter 13 Questions That Manage Your Relationships with Your Kids 182
Acknowledgments 191
Index 193
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