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Full Description
Now in its 7 th edition, Marketing Plans is a highly renowned international bestseller. The book has been thoroughly revised, and every chapter has been carefully updated with special attention to the latest developments in marketing. To accomplish this, Professor Malcolm McDonald has been joined in this edition by Professor Hugh Wilson, a leading expert on CRM and multichannel strategy as well as marketing planning.
Major changes to this edition include new chapters based on the very latest research on: * Planning for integrated marketing communications and digital marketing * Developing multichannel strategy * Developing the CRM plan * Marketing effectiveness and accountability
Marketing Plans is designed as a tool and a user-friendly learning, resource. Every point illustrated by powerful practical examples and made actionable through simple, step-by-step templates and exercises.
The book is established as essential reading for all serious professional marketers and students of marketing, from undergraduate and postgraduate to professional courses for bodies such as CIM.Above all it provides a practical, hands-on guide to implementing every single concept included in the text.
"It is clearly and powerfully written and is probably the best book on the theory and practice of marketing planning ever written. It is a best-seller in Europe and I strongly recommend the book to anyone with an interest in marketing planning." Warren J. Keegan, Professor of International Business and Marketing Director, Institute for Global Business Strategy, Pace University, New York
"I am extremely impressed by the step lucidity of what is presented." Dr D. H. Eaton, North Carolina University
"A book reaching the quantities sold of Marketing Plans must be a book that is really used. It is not difficult to see why. Malcolm McDonald writes about what to do in marketing and how to do it. Unlike many academic marketing writers, he will never let you forget that marketing ends with ing." Kenneth Simmonds, Professor of Marketing and International Business, London Business School
"Malcolm McDonald is clearly one of the most respected Professors of Marketing in Europe and the author of a number of outstanding books.The fact that Marketing Plans has been such a massive seller offers testimony of this. McDonald writes with clarity and insight that is becoming increasingly rare today. It is powerful, up to date and has proved that it works. I recommend it to you!" John D. Ryans, Jr, Bridgestone Professor of International and Professor of International Marketing, Kent State University, Ohio
Contents
Preface and Acknowledgements.
How to Use This Book to Achieve the Best Results.
Learning Features.
Tutor's Guide.
An Important Note to the Reader from the Authors.
Chapter 1 Understanding the Marketing Process.
Chapter 2 The Marketing Planning Process: 1 The Main Steps.
Chapter 3 The Marketing Planning Process: 2 Removing the Myths.
Chapter 4 Completing the Marketing Audit: 1 The Customer and Market Audit.
Chapter 5 Completing the Marketing Audit: 2 The Product Audit.
Chapter 6 Setting Marketing Objectives and Strategies.
Chapter 7 The Integrated Marketing Communications Plan.
Chapter 8 The Sales Plan.
Chapter 9 The Pricing Plan.
Chapter 10 The Multichannel Plan: The Route to Market.
Chapter 11 The Customer Relationship Management Plan.
Chapter 12 Implementation Issues in Marketing Planning.
Chapter 13 Measuring the Effectiveness of Marketing Planning.
Chapter 14 A Step-by-Step Marketing Planning System.
Index.
