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Full Description
A companion to the dynamic It's Okay to Be the Boss: The Management Workshop, this Participant Workbook is a hands-on resource that will help you learn how to overcome the common obstacles to becoming an engaged manager. You will gain a clear understanding of which management challenges can be controlled, along with tips and techniques for effectively controlling them. You will also discover the proven strategies for working around issues that cannot be avoided or controlled. The It's Okay to Be the Boss: The Management Workshop leads you through a series of eight back-to-basics techniques that clearly show how to develop the skills that will enhance your management abilities and help you
Build relationships of trust and confidence with employees
Delegate tasks, responsibilities, and projects
Keep employees focused and moving in the right direction
Increase productivity, quality, retention of high-performers, and turnover among low-performers
Sharply reduce waste, inefficiency, errors, down-time, and conflict among employees
It's Okay to Be the Boss:The Management Workshop will help you incorporate into your daily routine the time-tested management techniques that spell success—tracking employee performance, correcting failure, and rewarding success.
Contents
WHAT IS HARD ABOUT MANAGING? 1 YOUR OBJECTIVES 3
WORKSHOP OBJECTIVES 4
THE BASICS OF MANAGING PEOPLE 5
The Consequences of Under-Management 6
Fight the Under-Management Epidemic: Be a Great Boss! 7
Real-World Obstacles 8
The Top Seven Management Myths 9
BACK-TO-BASICS TECHNIQUE 1
GET IN THE HABIT OF MANAGING EVERY DAY 11
One-on-One Conversations with the People You Manage 12
Getting Started 13
How to Make Time Available 14
Worksheet: Making Time for Managing Every Day 15
BACK-TO-BASICS TECHNIQUE 2
LEARN TO TALK LIKE A PERFORMANCE COACH 17
How a Coach Talks 18
Discussion Questions for Coaching Conversations 19
Coaching Script 21
Questions to Ask During a Coaching Conversation 22
For Useful Coaching Conversations 23
Worksheet: Coaching Script 24
BACK-TO-BASICS TECHNIQUE 3
TAKE IT ONE PERSON AT A TIME 25
Six Questions for Tuning In to Each Person You Manage 26
Tuning-In Tool 28
Worksheet: Manager's Landscape 29
BACK-TO-BASICS TECHNIQUE 4
MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN 31
Top Seven Complications to Accountability 32
Key Actions for Holding People Accountable 33
Worksheet: Strategies for Holding People Accountable 34
BACK-TO-BASICS TECHNIQUE 5
MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY 35
Make Expectations Clear Every Step of the Way 36
Turn Best Practices into Checklists 37
To Delegate Successfully 38
Circles of Empowerment 39
BACK-TO-BASICS TECHNIQUE 6
TRACK PERFORMANCE IN WRITING 41
To Evaluate Performance 42
Reasons for Writing Things Down 43
Systems for Tracking Performance in Writing 44
Describe, Describe, Describe 45
Worksheet: Tracking Performance in Writing 46
BACK-TO-BASICS TECHNIQUE 7
SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES 47
Diagnosing Performance Problems 48
Worksheet: Diagnosing a Persistent Performance Problem 49
BACK-TO-BASICS TECHNIQUE 8
DO MORE FOR SOME PEOPLE, LESS FOR OTHERS 51
Three Trends in Rewards 52
Using Rewards as Incentives and Quid Pro Quos 53
Worksheet: "What Can You Do to Earn That?" 54
MANAGER'S CHECKLIST 59
ACTIONS FOR BECOMING A BETTER BOSS 60
WORKSHEET: ACTION PLANNING 61
APPENDIX 63
Coaching Script 65
Tuning-In Tool 66
Manager's Landscape 67
"What Can You Do to Earn That?" 68
ABOUT THE AUTHOR 71
