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Full Description
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Contents
Preface xi Contributors xv
Acknowledgements xix
Chapter 1: Overview
Chapter 2: Organization 69
Chapter 3: General Managers: A View at the Top 89
Chapter 4: Operations: Rooms 120
Chapter 5: Operations: Housekeeping, Engineering and Security 167
Chapter 6: Food and Beverage Division 246
Chapter 7: Marketing and Associated Activities 306
Chapter 8: Financial Control and Information Management 371
Chapter 9: Human Resources Policy Management 433
Index 487
