Full Description
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, Second Edition helps students develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures students learn how to apply theory to real-life practice.
. Engaging, comprehensive coverage presents the most current issues and communication concepts. . Content reflects Canada's unique health care context and cultural landscape. . Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons. . Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples, in order to understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities. . Emphasis on collaborative communication includes related evidence-informed case studies and analysis. . Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy. . Questions for Review and Discussion help students practise their reflective analysis skills and provide opportunities for thoughtful review of chapter content. . Content on social media and transitional care delivery reflects current practice standards. . Simulation exercises enable students to practise, observe, and critically evaluate their professional communication skills in a safe learning environment. . Case examples help students learn to develop empathy for patients' perspectives and needs. . Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship - all central components of holistic nursing. . Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication. . Ethical Dilemma boxes with reflection questions at the end of each chapter help students absorb and retain key ethical content throughout the text. . Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice. . Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.
NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text
NEW! Reorganized chapters clearly divide information into Concepts and Applications sections
NEW! Navigating Epistemic Racism case study written by graduate studies nurses enhances the Engaging with Humility chapter
NEW! Updated art programme helps illustrate and visually reinforce understanding of complex theories
EXPANDED! Coverage of Canada's unique health care context and cultural landscape includes even greater examples re?ecting Canada's culture and diversity
UPDATED! Thoroughly revised content presents the most current issues and communication concepts
Contents
Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Critical Thinking, Ethical Reasoning, and Clinical Decision Making
Part II: Essential Communication Competencies
5. Developing Person-Centred Communication Skills
6. Variation in Communication Styles
7. Cultural Contexts and Communication
8. Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples
9. Communicating in Groups
Part III: Relationship Skills in Health Communication
10. Self-Concept in Professional Interpersonal Relationships
11. Developing Person-Centred Therapeutic Relationships
12. Bridges and Barriers in Therapeutic Relationships
13. Communicating with Families
Part IV: Communication for Health Promotion and Disease Prevention
14. Resolving Con?icts Between Nurse and People Receiving Care
15. Communication Strategies for Health Promotion, Health Protection, and Disease Prevention
16. Communication in Health Teaching and Coaching
17. The Influence of Stress on Communication
Part V: Accommodating People with Special Communication Needs
18. Communicating with People with Communication Disorders
19. Communicating with Children
20. Communicating with Older Adults
21. Communicating with People in Crisis
22. Communication Approaches in Palliative Care
Part VI: Collaborative Professional Communication
23. Role Relationship Communication within Nursing
24. Interprofessional Communication
25. Communicating for Continuity of Care
26. e-Documentation in Health Information Technology Systems
27. Digital Health and Communication Technology
