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Full Description
The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:
Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration
The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
Key theories of IT innovations in government on the interplay between technological innovations and public administration
The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
Key strategies and conditions for fostering success in leveraging technological innovations for public service
This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.
Contents
Introduction
Chapter 1: The Promises and Opportunities of Information Technology in Government
Section I: Theories of Information Technology (IT) Innovations in Government
Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen - Government Relationships
Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society
Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks
Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations
Section II: Emerging Technologies and Their Applications for Government
Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri
Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges
Chapter 8: Internet of Things for Public Service: Innovative Practice in China
Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan
Section III: Technology-enabled Cross-boundary Collaboration and Governance
Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes
Chapter 11: Social Media Communication Modes in Government
Chapter 12: Resident-Government Engagement via New Technologies
Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces
Section IV: Advancement of Democratic Accountability and Public Values
Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities
