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Full Description
Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.
Contents
1. Taking a Computer Apart and Putting It Back Together.
2. All About Motherboards.
3. Processors and Memory.
4. Power Supplies and Troubleshooting Computer Problems.
5. Hard Drives and Other Storage Devices.
6. Supporting I/O Devices.
7. Setting up a Local Network.
8. Network Infrastructure and Troubleshooting.
9. Supporting Mobile Devices.
10. Customizing Systems, Virtualization Networks, and Managing Printers.
11. Comparing Operating Systems and User Experience.
12. Installing Operating Systems.
13. Maintaining Windows.
14. Optimizing Windows.
15. Troubleshooting Windows Startup.
16. Securing Windows Resources.
17. Security Strategies.
18. Linux and MacOS.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Startup Processes.
Appendix C: CompTIA A+ Acronyms.
