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Full Description
A practical book, based on sound theoretical models, which explores the main criteria available for evaluating social care and health services. The book explains why the various criteria are used, identifies the problems inherent in using them, and offers specific guidance on how to use each of the criteria. The guidance offered is seen as important at a time when health and social care agencies are under increasing pressure to evaluate and improve their performance.
Contents
List of Figures.- Preface.- What is Evaluation? Evaluation Research.- Design and Methods.- Evaluating Effectiveness.- Evaluating Efficiency.- Evaluating Organisational Structures and Processes.- Consumers' Opinions and Service Evaluation.- Evaluating Equality, Equity and Accessibility.- Summing Up.- Index.
