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Full Description
What company doesn't want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work-and how a lean mindset is the key to creating stunning products and delivering amazing services. Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you'll discover proven patterns for developing that mindset. You'll see how to cultivate product teams that act like successful startups, create the kind of efficiency that attracts customers, and leverage the talents of bright, creative people.The Poppendiecks weave lean principles throughout this book, just as those principles must be woven throughout the fabric of your truly lean organization.Learn How To Start with an inspiring purpose, and overcome the curse of short-term thinking Energize teams by providing well-framed challenges, larger purposes, and a direct line of sight between their work and the achievement of those purposes Delight customers by gaining unprecedented insight into their real needs, and building products and services that fully anticipate those needs Achieve authentic, sustainable efficiency without layoffs, rock-bottom cost focus, or totalitarian work systems Develop breakthrough innovations by moving beyond predictability to experimentation, beyond globalization to decentralization, beyond productivity to impactLean approaches to software development have moved from novelty to widespread use, in large part due to the principles taught by Mary and Tom Poppendieck in their pioneering books. Now, in The Lean Mindset, the Poppendiecks take the next step, looking at a company where multidiscipline teams are expected to ask the right questions, solve the right problems, and deliver solutions that customers love.
Contents
Preface ix About the Authors xiIntroduction 1Lean Is a Mindset 3How Mindsets Work 4The Fabric of Lean 6Chapter 1: The Purpose of Business 11The Rise of Rational Economics 11Case: Who Are Our Customers? 15The Rise of Rational Work Systems 19Case: Working Together at Ford 23Cooperative Work Systems 26Case: When Workers Are Volunteers 32Questions to Ponder 36Chapter 2: Energized Workers 39Full Potential 39A Challenge That Changed the World 45The Science of Expertise 55When Can We Trust Intuition? 64Questions to Ponder 69Chapter 3: Delighted Customers 71Ask the Right Questions 71Solve the Right Problems 75Design a Compelling Experience 81Develop the Right Products 92A Design Toolbox 96Questions to Ponder 99Chapter 4: Genuine Efficiency 101What Is Efficiency? 101Lessons in Flow: Ericsson 102Lessons in Speed: CareerBuilder 110Lessons in Learning: Lean Startup 115Build the Right Thing: Spotify 119Questions to Ponder 129Chapter 5: Breakthrough Innovation 131Seeing the Future 131Focus 135Change the Focus 141An Innovation Checklist 155Questions to Ponder 158Epilogue 159References 163Index 169
