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Full Description
&> BETTER SUPPORT, LOWER COSTSIt typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning (R), Bruce Michelson's comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard's largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently-improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT's business context and addresses crucial related issues, ranging from service delivery to security and risk management.Coverage includes:The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first timeEffectively managing all three client lifecycle management "suites": commodity, value, and economicAddressing the business and political challenges associated with PC lifecycle managementOptimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installationManaging deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program managementRefreshing technology and securely disposing of hardware at end-of-lifeMinimizing user downtime and ensuring business continuityReducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning
Contents
Introduction 1Part I Lifecycle Management1 Closed Loop Lifecycle Planning Methodology 72 Overview of Closed Loop Lifecycle Planning 213 Acquiring Hardware 374 Acquiring Software 515 Staging and Integration 716 Installation 857 Moves, Adds, and Changes (MACs) 958 Warranty and Maintenance 1059 Asset Management 11910 The Help Desk 13911 Program Management 15912 Disposing of Client Devices at the End of Life 17113 Technology Refresh 18714 Service-Delivery Strategies 20715 Security and Risk 23316 Global Lifecycle 24917 Disaster Recovery and Business Continuity 26118 End-User Downtime 26719 Lifecycle Management: Business Observations 275Index 529ONLINE CHAPTERSPart II Additional Detailed Lifecycle Management Content20 Interoperability and Prototyping 28721 Image Management 29522 Networking 30723 Management Tools 31524 The Quantification of Benefits and Value of Closed Loop Lifecycle Planning 32325 Closed Loop Lifecycle Planning for Servers 35926 Industry Profiles: Lifecycle Considerations 367Bonus Section User Segmentation: A Complement to Closed Loop Lifecycle Planning 27 Overview of User Segmentation 38128 Technologies in User Segmentation 39929 Expanding the Technologies Under a User Segmentation Strategy 42730 End-User Segments 45331 User Segmentation and the Closed Loop Lifecycle Planning Model 505
