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Contents
Acknowledgments. Introduction. About the Cover. I. CHALLENGE. 1. The New Competition. The Thrill of Victory.The Agony of Defeat.A High Stakes Game.The New Competition.2. The Rules of the Game. Facilities and Links.Demand, Supply, and Cash.Distribution and Procurement.Complexity and Variability.3. Winning as a Team. JIT Supply Programs.Retail Replenishment Programs.The Problem with Programs.Insights from Game Theory.Winning Through Collaboration.II. SOLUTION. 4. Supply Chains as Systems. Business Cybernetics.A Rogues Gallery of Relations.The Dynamics of Delay.Feedback and Stability.5. Modeling the Supply Chain. The Case for Models.Conceptual Models.Mathematical Models.Simulation Models.Combining Models.6. Supply Chain Software. The Manufacturing Platform.Advanced Planning Systems.Supply Chain Applications.Implicit Business Models.Internet-Based Systems.III. OPERATION. 7. Meeting Demand. Communicating Demand.Processing an Order.Assembling the Goods.Shipping the Order.Collecting the Cash.Accelerating Fulfillment.8. Maintaining Supply. Triggering Replenishment.Determining Order Quantity.Maintaining Safety Stock.Streamlining Replenishment.9. Measuring Performance. Measuring Time.Measuring Cost.Measuring Efficiency.Measuring Effectiveness.IV. PLANNING. 10. Forecasting Demand. Projecting Trends.Aggregating Demand.Analyzing the Future.Integrating Forecasts.11. Scheduling Supply. Planning with ERP.Optimizing with APS.Validating with Simulators.Integrating Schedules.12. Improving Performance. Setting Objectives.Avoiding Conflicts.Aligning Incentives.Improving Planning.V. DESIGN. 13. Mastering Demand. Knowing the Customer.Analyzing the Product.Shaping Demand.Stabilizing Demand.14. Designing the Chain. Choosing a Strategy.Exploring Your Options.Designing the Chain.15. Maximizing Performance. Increasing Velocity.Pooling Risk.Designing for Supply.Postponing Differentiation.Notes on Sources. Suggested Readings. Glossary. Index.
