Full Description
Nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds. This textbook offers a comprehensive introduction to essential communication skills with an emphasis on practical application within modern healthcare settings.
Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, it features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Renowned for its clear, accessible and engaging guidance, this is an indispensable textbook for all undergraduate nursing students.
New to this Edition:
- A new chapter on collaborative communication
- New material on diversity
- Revised and updated throughout to provide contemporary case studies, the latest literature, original theories and models, and skills development
Contents
PART I: THE THEORETICAL FOUNDATIONS OF COMMUNICATION IN NURSING
1. Communication Theory
2. Nursing Theory
3. Effective Communication
PART II: THE COMMUNICATION PROCESS IN NURSING
4. Communication Skills
5. Barriers to Effective Communication
6. Conflict
7. Collaborative Communication
8. Communicating in Difficult Situations
PART III: THE DEVELOPMENT OF THERAPUTIC COMMUNICATION SKILLS
9. The Role of Personal Self-awareness in Developing Therapeutic Communication Skills
10. Experiential Learning
