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基本説明
Using 18 new cases studies and over 800 interviews, the author sets out to draw companies' attention to the fact that there is a real need to do things differently and move towards more trust and simplicity.
Full Description
Using 18 new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control.



