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Full Description
Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.
Contents
Why retail work demands a closer look
PART I: WORK AND SKILLS
Following the retail chain: sandwiches, supermarkets and the potential for workplace learning
In the blink of an eye - American high end small retail businesses and the public workforce system
Labour supply and skills demand in fashion retailing
Technological change, work reorganization and retail workers' skills in production-oriented supermarket departments
PART II: RETAIL AS A JOB VERSUS RETAILING AS A CAREER
'It's all right for Saturdays but not forever' The employment of part-time student staff within the retail sector
The 'lost boys'
Avoiding the trap: temporary identity as a means of coping with low-wage, part time jobs
PART III: THE PRESSURES OF RETAIL WORK
Employers' 'exit options' and low wage retail work: the case of supermarkets in the Netherlands and Germany
'No place to hide'? the realities of leadership in UK supermarkets
In search of teamworking in a major supermarket
PART IV: NEGOTIATING 'GOOD WORK' IN RETAIL
Humour in Retail Work: Jokes Salespeople Tell about Their Clients
Incentive for co-worker commitment
Union strategies in representing 'new workers': The case of Australian and UK retail unions
Endnote: thoughts and reflections Chris Tilly and Françoise Carré.
