基本説明
This book is the first to empirically investigate the development of interactional competence by novice professionals using a microanalytic and multidimensional framework. In examining how inexperienced pharmacists (interns) changed over time in their management of various interactional aspects of the patient consultation, this book extends the potential of conversation analysis to the longitudinal observation of individuals'interactional competence.
Full Description
An unprecedented glimpse into the multidimensional learning processes that take place when novice professionals develop the necessary communication skills for effective task accomplishment. This analysis of authentic patient consultations by pharmacy interns is a significant contribution to research on health communication training.
Contents
Foreword by Cecilia E. Ford Acknowledgements List of Illustrations and Tables Transcription Conventions Introduction PART I: THE PHARMACY PATIENT CONSULTATION Historical Background and Impact on Healthcare Sequential Organization Topics and Topic Management Formulation of Objects and Processes Participation Frameworks PART II: THE DEVELOPMENT OF INTERACTIONAL COMPETENCE Action Sequencing Topic Management Formulation of Objects and Processes Self-Positioning in Participation Frameworks Discussion and Conclusion Bibliography Index
