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Full Description
A captivating blend of cutting-edge scientific evidence and real-world stories providing leaders and managers with proven and practical strategies and tools for navigating today's emotionally taxing workplace.
Broad changes have dramatically disrupted our workplaces and increased the emotional demands on leaders everywhere. Leaders now must support their teams' mental health and burnout (while managing their own), build trust with and motivate a remote and diverse workforce, allay employee fears of obsolescence while driving the integration of new technologies like AI, and demonstrate bottomless sensitivity and compassion while still delivering results at a relentless pace. No wonder leaders are burning out. Emotional labor is a daily unrecognized burden leaders carry and can have significant costs for their health and performance over time.
However, achieving high performance and fulfillment without compromising your well-being is possible, and Emotionally Charged shows you how. Dina Denham Smith and Alicia A. Grandey debunk myths and equip you to handle emotionally loaded work events, from preparing for high-stakes scenarios to managing curveballs and conflicts, supporting distressed employees, and recovering effectively after being drained at work.
Blending real-world cases from leaders and evidence-based insights, Emotionally Charged will help all leaders--from front-line managers to C-Suite execs--manage the new work landscape. Anchored in the science of emotions, Emotionally Charged will equip you with practical strategies and tools to lead successfully and thrive in the new age of work.
Contents
Acknowledgments
1. Introduction: From a Simmer to a Boil
How work and leadership has changed
Part I: Correcting the Record
2. An Introduction to Emotions
What all leaders should know
3. The Fine Art of Managing Beachballs
Why advanced emotional skills are essential
4. Emotions: Separating Fact from Fiction
New truths about emotions at work
5. Emotions: Become the Architect of Your Own Emotions
Why increasing your vocabulary helps
Part II: From Surviving to Thriving
6. Keep Your Emotional Engine Running Smoothly
To be an effective leader, you have to take care of yourself
7. Anticipate the Curves in the Road
How to prepare for an emotionally charged event (before it's too late)
8. Become a Brave Leader
How to stay cool in the heat of the moment
9. Make an Emotional Pitstop
How to recover from emotionally charged events
Part III: Doing Hard Things Well
10. Navigating the Necessary Evils of Leadership
What to do when doing your job makes people feel bad
11. When Leaders Become Emotional Handlers
You're not your employees' therapist
12. The Emotional Dynamics of Diversity
Leading through conflict and building inclusive teams
13. Leading with Humanity in the Digital Age
How to navigate the potential--and tensions--of technology
14. Conclusion: Onward and Upward
Continuing the journey to advanced emotional capabilities
References
Index
