Full Description
Communication skills are essential in health care. All practitioners listen to patients, interpret what they see and hear, remember what they had read and heard from others, and make sense of the information as they implement some type of health care process. Communication for Health Care provides the key information steps in health care. Placing communication in context, where professionals meet and work with patients, alongside other members of their own profession, and with members of different professions in one health care team, this concise text covers both written and spoken communication, which are common elements in treatment contexts.
Contents
1. Starting with yourself; 2. What language?; 3. Listening; 4. Questioning; 5. Strategic searching for information; 6. New technologies; 7. Analysis - making sense of what happens; 8. Summaries and decisions; 9. Consultations and interactions; 10. Making a note and handover; 11. Good referral letters and good replies; 12. Reporting; 13. Teams that work; 14. Working with the media; 15. Writing for the profession and publishing; 16. Effective writing - making your words work for you
