Quality Management for Organizational Excellence : Introduction to Total Quality （9TH）

Goetsch, David/ Davis, Stanley

Pearson（2023/04発売）

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製本 Paperback:紙装版/ペーパーバック版／ページ数 456 p.
言語 ENG
商品コード 9780136709190
DDC分類 658.4013

Brief Table of Contents PART I: PHILOSOPHY AND CONCEPTS

The Total Quality Approach to Quality Management: Achieving Organizational Excellence
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds, and Attitudes
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics, Negativity, and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship

PART II: TOOLS AND TECHNIQUES

Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Deployment
Optimizing and Controlling Processes Through Statistical Process Control
Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
Benchmarking
Just-in-Time/Lean Manufacturing (JIT/Lean)
Implementing Total Quality Management