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Full Description
This is a two-workshop book that provides an overview of key business communication topics and skills, using Office 2013 to give students hands-on learning.
Real world problem solving for business and beyond
The Your Office series prepares students to use both technical and soft skills in the real world. Hands-on technical content is woven into realistic business scenarios and focuses on using Microsoft Office® as a decision-making tool. The series features a unique running business scenario that connects all of the cases together and exposes students to using Office to solve problems relating to business areas like finance and accounting, production and operations, sales and marketing.
Each chapter introduces a realistic business case for students to complete via hands-on steps that are easily identified in blue shaded boxes. Each blue box teaches a skill and comes complete with video and interactive support. Chapters are grouped into Business Units, which collectively illustrate a specific set of business concepts to achieve AACSB-related outcomes. Each Business Unit ends with a Capstone section, testing students' ability to apply concepts and skills beyond a single chapter.
Note: You are purchasing a standalone product; MyITLab does not come packaged with this content. Students, if interested in purchasing this title with MyITLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.
Contents
1. Developing Foundations of Effective Business Communication
Communicating Effectively
Understand the Communication Process
Exploring the Communication Process
Practicing Listening Skills
Using Nonverbal Communication Skills
Communicating Across Cultures
Communicating Across Generations
Understanding Barriers to Effective Communication
Understand the Business Writing Process
Planning the Message
Writing the Message
Revising the Message
Prepare Written Messages
Preparing Letters
Composing Memorandums
Writing Reports
Apply Strategies for Writing Messages
Conveying Positive and Neutral Messages
Composing Negative Messages
Writing Persuasive Messages
Understand How Digital Communication is Transforming the Workplace
Managing E-mail
Using Instant and Text Messaging
Collaborating with Blogs, and Wikis
Using Podcasts
Using Social Networking Sites
Using Mobile Technologies
Use Effective Oral Communication Skills in the Workplace
Participating in Informal and Formal Discussions
Using the Telephone and Voice Mail
Working in Teams
Planning and Participating in Meetings
Creating Effective Presentations
Using Presentation Software
2. Applying Employment Search Strategies
Exploring Your Career Options and Searching for a Job
Prepare for Your Job Search
Identifying Your Interests, Goals, and Qualifications
Projecting a Professional Image
Building a Professional Network
Evaluating Your Online Persona—Would You Hire You?
Research Employment Opportunities
Create an Application Packet
Writing an Effective Cover Letter
Creating a Professional Resume
Building a Career Portfolio
Compiling References and Letters of Recommendations Understand the Importance of the Interview
Writing Thank You Letters
Writing a Letter of Acceptance
Declining an Offer
Inquiring About the Status of a Position
Resigning from a Job
Understand Pre-Employment Screening
