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MAP, MEASURE, AND GOVERN YOUR SUPPLY CHAIN FOR MAXIMUM BUSINESS VALUEMaster proven techniques for mapping, measuring, and improving your supply chain Implement strategies and roadmaps for managing risk and increasing resilience Balance segmentation with standardization, and cost with differentiation Use supply chain KPIs to improve governanceExecuting the Supply Chain offers expert guidance on driving maximum business value from modern supply chain process mapping and performance measurement. Pioneering supply chain practitioners Alexandre Oliveira and Anne Gimeno introduce powerful techniques for linking processes to customer and shareholder results, systematically managing risk, and increasing resilience across even the most complex supply chain.Oliviera and Gimeno carefully introduce key process mapping and measurement concepts, thoroughly explain each relevant technique, and present proven applications and best practices from many of the world's best companies. You'll discover how to use your process maps to establish more effective controls, manage operations more successfully, and drive profitable change.This book's content will be exceptionally helpful to both practitioners and students in all areas of supply chain management and strategy, including participants in leading certification programs.Executing the Supply Chain will help you align vision and action throughout your supply chain, so you can deliver far more value to both customers and shareholders.Leading practitioners Alexandre Oliveira and Anne Gimeno show how to clarify the results you expect from each process and participant, assign specific responsibilities, strengthen accountability, identify opportunities for improvement, and successfully drive the changes you need.You'll learn how to go beyond "flows" to create process maps that make your supply network mechanisms 100% visible. Then, the authors help you use your process maps to define controls, quantitatively measure performance, and act on what your metrics tell you. Oliveira and Gimeno illuminate their techniques with many specific examples, ranging from forecasting to delivery performance, warehousing to quality assurance.This book's techniques will enable you to implement strong governance across your supply chain-and use it to reduce risk, improve resilience, and maximize performance and profitability.ESTABLISH SUPPLY NETWORK GOVERNANCE THAT DELIVERS REAL VALUEA 5-step roadmap: from improved visibility to advanced people managementDEFINE QUANTITATIVE METRICS THAT HELP YOU IMPROVEMeasure what matters-in ways that are sensible, widely accepted, and actionable...and your best potential solutionsRealigning organizations, reshaping culture
Contents
Preface xiiChapter 1 Supply Network Governance Cycle 11.1 Scope Definition 31.2 Mapping the Processes 9Business Case 22Project Report: Sample 291.3 Risk Analysis 36Chapter 2 Definition of Metrics 392.1 Specify Scope 402.2 Observe Performance 412.3 Define Performance Pattern 452.4 Assign Name for the Control 462.5 Define Algorithm 472.6 Test Algorithm 492.7 Define Performance Goals 502.8 Understand the Learning Curve 522.9 Map Stakeholders 522.9.a Case 532.10 Validate Control Dynamics 552.11 Assign Control to People 562.12 From Implementation to Fine-Tuning 572.13 Reviewing the Cycle 582.14 Definition of Metrics in a Project 592.14.a Goals to Objectives 592.14.b Objectives to Main Activities 602.14.c Define the Controls 612.14.d Close the Loop 64Example: Customer Service 75Example: Quality Assurance 80Expert's Opinion 82Chapter 3 Performance Indicators 873.1 Efficiency, Efficacy, Adaptability 883.2 Applications 973.2.a Planning Logistics 983.2.b Synchronous Operations 1323.2.c Tactic Governance 158Chapter 4 Managing Change 1654.1 Auditing Performance Indicators 1654.2 Benchmarking 1664.3 The Organizational Impact 172Business Case 174The Cultural Web for the Toulouse Plant 175Part I: Second Assignment 184Part II: The Next 18 Months 192Bibliography 197Index 199
