- ホーム
- > 洋書
- > 英文書
- > Science / Mathematics
Full Description
This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools-ranging from rigorous statistical and quantitative tools, to "softer" techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, "out-of-the-box" examples. Coverage includes* Real-world guidance to help practitioners raise the most important questions and determine the best resolution * Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis* Benchmarks, capability and cost/benefit analyses, Porter's Five Forces, scorecards, stakeholder analysis, and brainstorming techniques* CPM, CTQ, FMEA, HOQ, and GOSPA * GANTT, PERT chart, and other Six Sigma project management tools* 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool* 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams* Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner* This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,.To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements. From start to finish, this bookdelivers fast, thorough and reliable answers-knowledge you'll rely on in every Six Sigma project, for years to come. PrefaceIntroduction Different Methods for Different PurposesPart I Six Sigma Methodology Overview: Choosing the Right Approach to Address the RequirementsSection 1 Define-Measure-Analyze-Improve-Control (DMAIC)Section 2 Lean and Lean Six SigmaSection 3 Design for Six Sigma (DFSS)Section 4 Six Sigma for Marketing (SSFM)Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right TimeEncyclopedia The Six Sigma Encyclopedia of Business Tools and TechniquesSummary Tool MatrixA Activity Network Diagram (AND) - 7M ToolAffinity Diagram - 7M ToolAnalysis of Variance (ANOVA)Arrow DiagramB BenchmarkingBox Plots[md]Graphical ToolBrainstorming TechniqueC Capability AnalysisCause and Effect Diagram - 7QC ToolCause and Effect Prioritization MatrixCause and Prevention DiagramChecklists - 7QC ToolCommunication PlanConjoint AnalysisControl Charts - 7QC ToolControl PlanCost / Benefit AnalysisCritical Path Method (CPM)Critical-to-Quality (CTQ)D Data Collection MatrixDesign of Experiment (DOE)DotplotF Failure Modes and Effects Analysis (FMEA)5-WhysFault Tree AnalysisFishbone Diagram - 7QC ToolFlowchart - 7QC ToolG Gantt ChartGOSPA (Goals, Objectives, Strategies, Plans and Actions)Graphical MethodsH Histogram - 7QC ToolHouse of Quality (HOQ)Hypothesis TestingI Interrelationship Diagram - 7M ToolK KJ AnalysisL Launch (or Transition) Plan M Market Perceived Quality Profile (MPQP)Matrix Diagrams -7M ToolMeasurement System Analysis (MSA)Multi-Vari ChartMonte Carlo Simulation N Normal Probability PlotP Pareto Chart - 7QC ToolPERT ChartPoka-YokePorter's 5 ForcesPrioritization Matrices - 7M ToolProcess Capability AnalysisProcess Decision Program Charts (PDPC) - 7M ToolProcess Map (or Flowchart) - 7QC ToolProject CharterPugh Concept EvaluationQ Quality Function Deployment (QFD)R RACI Matrix (Responsible, Accountable, Consulted, Informed) 12Real-Win-Worth (RWW) AnalysisRegression AnalysisRisk Mitigation PlanRolled Throughput YieldRun Chart - 7QC ToolS 7M - Seven Management Tool7QC - Seven Quality Control ToolSampling 4Scatter Diagram - 7QC ToolScorecardsSIPOC (Supplier-Input-Process-Output-Customer)SMART Problem & Goal Statements for a Project CharterSolution Selection MatrixStakeholder AnalysisStatistical ToolsStratification - 7QC ToolSWOT (Strengths-Weaknesses-Opportunities-Threats)T Tree Diagram - 7M ToolTRIZV Value Stream AnalysisVoice of Customer Gathering TechniquesW Work Breakdown Structure (WBS)Y Y = f (X)Part III Best Practices Articles (Available for download when you register your book at www.informit.com)The Anatomy of Quality Loss in a ProductThe Anatomy of Variations in Product PerformanceBenchmarking - Avoid Arrogance and LethargyBuilding Strength via Communities of Practice and Project ManagementDiscovery-Based Learning Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION!Listening to the Customer First-Hand; Engineers TooThe Practice of Designing RelationshipsA Process for Product DevelopmentSelecting Project Portfolios using Monte Carlo Simulation and OptimizationPart IV AppendixesAppendix A Statistical Distribution TablesAppendix B GlossaryAppendix C ReferencesIndex
Contents
Preface .......................................................................................................xvIntroduction Different Methods for Different Purposes..................1Part I Six Sigma Methodology Overview: Choosing the RightApproach to Address the RequirementsSection 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13Section 2 Lean and Lean Six Sigma ....................................................29Section 3 Design for Six Sigma (DFSS)...............................................45Section 4 Six Sigma for Marketing (SSFM) ........................................67Part II Six Sigma Tools and Techniques: Choosing the RightTool to Answer the Right Question at the Right TimeThe Six Sigma Encyclopedia of Business Tools and Techniques .....115Summary Tool Matrix............................................................................115A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127Affinity Diagram - 7M Tool..........................................................136Analysis of Variance (ANOVA)...................................................142Arrow Diagram..............................................................................159B Benchmarking................................................................................160Box Plots-Graphical Tool ...........................................................165Brainstorming Technique .............................................................168C Capability Analysis .......................................................................173Cause-and-Effect Diagram - 7QC Tool .......................................173Cause-and-Effect Prioritization Matrix ......................................188Cause and Prevention Diagram ..................................................198Checklists - 7QC Tool....................................................................204Conjoint Analysis ..........................................................................207Control Charts - 7QC Tool............................................................217Cost/Benefit Analysis...................................................................238Critical Path Method (CPM) ........................................................242Critical-to-Quality (CTQ) .............................................................242D Data Collection Matrix..................................................................248Design of Experiment (DOE).......................................................250Dotplot ............................................................................................280F Failure Modes and Effects Analysis (FMEA).............................2875-Whys ............................................................................................305Fault Tree Analysis (FTA).............................................................309Fishbone Diagram - 7QC Tool .....................................................316Flowchart - 7QC Tool ....................................................................316G Gantt Chart.....................................................................................317GOSPA (Goals, Objectives, Strategies, Plans and Actions)......320Graphical Methods........................................................................323H Histogram - 7QC Tool...................................................................330House of Quality (HOQ) ..............................................................335Hypothesis Testing........................................................................335I Interrelationship Diagram - 7M Tool..........................................369K KJ Analysis .....................................................................................375M Market Perceived Quality Profile (MPQP) ................................390Matrix Diagrams - 7M Tool..........................................................399Measurement System Analysis (MSA).......................................412Monte Carlo Simulation ...............................................................431Multi-vari Chart.............................................................................439N Normal Probability Plot ...............................................................444P Pareto Chart - 7QC Tool................................................................445PERT (Program Evaluation and Review Technique) Chart ....453Poka-Yoke .......................................................................................462Porter's 5 Forces ............................................................................464Prioritization Matrices - 7M Tool ................................................470Process Capability Analysis.........................................................486Process Decision Program Charts (PDPC) - 7M Tool ...............515Process Map (or Flowchart) - 7QC Tool .....................................522Pugh Concept Evaluation and Selection....................................534Q Quality Function Deployment (QFD).........................................543Treasure Chest of Six Sigma Growth Methods, Tools vi ols & Best Practices00 0132300214_fm.qxd 6/27/07 12:10 PM Page viR RACI Matrix (Responsible, Accountable, Consulted,Informed)........................................................................................554Real-Win-Worth (RWW) Analysis...............................................560Regression Analysis ......................................................................571Risk Mitigation Plan......................................................................601Rolled Throughput Yield..............................................................610Run Chart - 7QC Tool....................................................................611S 7M - Seven Management Tool .....................................................6157QC - Seven Quality Control Tool...............................................616Sampling.........................................................................................618Scatter Diagram - 7QC Tool .........................................................640Scorecards.......................................................................................653SIPOC (Supplier-Input-Process-Output-Customer).................663SMART Problem & Goal Statements for a Project Charter .....665Solution Selection Matrix .............................................................672Stakeholder Analysis ....................................................................681Statistical Tools...............................................................................684Stratification - 7QC Tool ...............................................................697SWOT (Strengths-Weaknesses-Opportunities-Threats)...........699T Tree Diagram - 7M Tool ................................................................712TRIZ.................................................................................................715V Value Stream Analysis ..................................................................727Voice of Customer Gathering Techniques..................................737W Work Breakdown Structure (WBS) .............................................753Y Y = f (X) ...........................................................................................758Part III Best Practices ArticlesThe Anatomy of Quality Loss in a Product ...............................PDF:763The Anatomy of Variations in Product Performance ...............PDF:777Benchmarking-Avoid Arrogance and Lethargy.....................PDF:789Building Strength via Communities of Practice and ProjectManagement...................................................................................PDF:799Complex Organizational Change Through Discovery-basedLearning .........................................................................................PDF:827Lean Six Sigma for Fast Track CommercializationHigh Risk-High Reward, Rapid Commercialization:PROCEED WITH CAUTION! .....................................................PDF:835Listening to the Customer First-Hand; Engineers Too ............PDF:851The Practice of Designing Relationships....................................PDF:873A Process for Product Development...........................................PDF:887Selecting Project Portfolios using Monte Carlo Simulation andOptimization ..................................................................................PDF:921Part IV AppendixesAppendix A Statistical Distribution Tables...................................939Appendix B Glossary.......................................................................951Appendix C References ...................................................................979Index ........................................................................................................981