Professional Front Office Management （1ST）

Woods, Robert H. (EDT)/ Ninemeier, Jack D./ Hayes, David K./ Austin, M

Pearson College Div（2006/02発売）

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製本 Hardcover:ハードカバー版／ページ数 676 p.
言語 ENG
商品コード 9780131700697
DDC分類 647.94068

Full Description

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Section 1Chapter 1: Overview of the Lodging IndustryChapter 2: Front Office and the Guests: Planning for Quality Service Chapter 3: Overview of the Front Office DepartmentSection 2: Technology Helps Front Office OperationsChapter 4: The Front Office Property Management System (PMS)Chapter 5: Managing Forecast DataChapter 6: Revenue ManagementChapter 7: Distribution Channel ManagementChapter 8: Management of Data Generating Front Office Sub-SystemsSection 3: Front Office and the Guest CycleChapter 9: Reservation, Reception and Room Assignment ManagementChapter 10: Front Office and the Guests: Delivering Quality Service Chapter 11: Guest Charges, Payments and Check-OutChapter 12: Night Audit and Report ManagementSection 4: Special Front Office ConcernsChapter 13: The Front Office Manager and the LawChapter 14: Front Office: The Hub of the HotelGlossary