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Full Description
Publisher's Noteguaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Master Oracle CRM On DemandFoster long-term customer relationships and accelerate productivity using the proven strategies and best practices in this Oracle Press guide. Oracle CRM On Demand Deployment Guide shows how to set up, customize, and manage a dynamic software-as-a-service solution across your enterprise. Develop implementation plans, maximize user adoption, build applets and portals, integrate Web 2.0 features, and use analytics dashboards. The latest design, tuning, and data security techniques are also covered in this practical resource.Establish business objectives, project requirements, and key success metricsStaff an implementation team and develop effective rollout plansConfigure, deploy, and administer Oracle CRM On DemandManage users and restrict access using roles and privilegesCustomize sales, marketing, and service processes with the object modelEmbed external content and URLs using the web services APIDistribute real-time BI using dashboards and advanced reporting toolsIncorporate web tabs, mashups, Google services, and RSS feedsUse workflow to automate business process management
Contents
Chapter 1. What You Should Know About Software-as-a-Service; Chapter 2. Overview of Oracle CRM On Demand; Chapter 3. Getting the Most from Your Oracle CRM On Demand Service; Chapter 4. Planning Your Oracle CRM On Demand Implementation; Chapter 5. Designing Oracle CRM On Demand; Chapter 6. Sample Oracle CRM On Demand Designs; Chapter 7. Best Practices for Configuring CRM On Demand; Chapter 8. Integration in Oracle CRM On Demand; Chapter 9. Ongoing Maintenance and Administration; Appendix A. Advanced Configuration with CRM On Demand; IndexNER(01): WOW
