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Full Description
The Definitive Work on Six Sigma—Revised and Fully Updated
Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement.
In short, this book changed the world of business and organization improvement forever.
Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used—for better and for worse—during the past 14 years.
This new edition of The Six Sigma Way retains everything from the original classic— what Six Sigma is, how it works, and how to adapt it to your particular needs—while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides:
Practical Six Sigma implementation guidelines anyone can understandNew insights from managers who successfully applied the advice from the first editionDetailed case studies from such companies as Adobe, Macy's, and StarwoodHands-on "maps" that guide you through key decisions you must make
The definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture—and actually make it happen.
Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company's future and make positive changes The Six Sigma Way.
Contents
INTRODUCTION TO THE SECOND EDITION vii
A GUIDE TO THE SIX SIGMA WAY xv
PART ONE: AN EXECUTIVE OVERVIEW OF SIX SIGMA
CHAPTER 1: A Powerful Strategy for Sustained Success 3
CHAPTER 2: Key Concepts of the Six Sigma System 19
CHAPTER 3: Applying Six Sigma to Service and Manufacturing 41
CHAPTER 4: The Six Sigma Roadmap 57
PART TWO: GEARING UP AND ADAPTING SIX SIGMA TO YOUR ORGANIZATION
CHAPTER 5: Is Six Sigma Right for Us Now? 73
CHAPTER 6: How and Where Should We Start Our Efforts? 87
CHAPTER 7: Leadership Actions to Launch and Guide the Effort 103
CHAPTER 8: Preparing Black Belts and Other Key Roles 115
CHAPTER 9: Training Your Organization for Six Sigma 129
CHAPTER 10: The Key to Successful Improvement: Selecting the Right Six Sigma Projects 135
PART THREE: IMPLEMENTING SIX SIGMA: THE ROADMAP AND TOOLS
CHAPTER 11: Identifying Core Processes and Key Customers (Roadmap Step 1) 153
CHAPTER 12: Defining Customer Requirements(Roadmap Step 2) 173
CHAPTER 13: Measuring Current Performance(Roadmap Step 3) 195
CHAPTER 14: Six Sigma Process Improvement(Roadmap Step 4A) 237
CHAPTER 15: Six Sigma Process Design/Redesign(Roadmap Step 4B) 293
CHAPTER 16: Expanding and Integrating the Six Sigma System (Roadmap Step 5) 341
CHAPTER 17: Advanced Six Sigma Tools: An Overview 361
CONCLUSION: Twelve Keys to Success 385
APPENDIX 389
NOTES 391
GLOSSARY 397
REFERENCES 409
ACKNOWLEDGMENTS 413
INDEX 417
