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Full Description
Certo's "Supervisionbe supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
Contents
PART ONESkills PART TWO: Modern Supervision Challenges 2: Ensuring Quality and Productivity 3: Groups, Teams, and Powerful Meetings 4: Corporate Social Responsibility and Ethics 5: Managing Diversity PART THREE: Functions of the Supervisor 6: Reaching Goals: Plans and Controls 7: Organizing and Authority 8: The Supervisor as Leader 9: Problem Solving, Decision Making, and Creativity PART FOUR: Skills of the Supervisor 10: Communication 11: Motivating Employees 12: Problem Employees: Counseling and Discipline 13: Managing Time and Stress 14: Managing Conflict and Change Appendix A: Organizational Politics PART FIVE: Supervision and Human Resources 411 15: Selecting Employees 16: Providing Orientation and Training 17: Appraising Performance Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment Appendix C: The Supervisor's Career Path: Finding a Career Path That FitsNER(01): WOW
