Description
Learn the skills you need to succeed in the modern medical office! Medical Office Administration: A Worktext, 6th Edition provides a clear, hands-on approach to help you master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure you are job-ready on day one. When used in conjunction with SimChart® for the Medical Office, Elsevier's educational EHR (sold separately), you will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you'll encounter on the job.- NEW content correlates to the most recent medical assisting competencies- UPDATED illustrations and screenshots visually reinforce key concepts- Approachable writing style uses a conversational tone for ease of understanding- Procedure checklists outline the steps required to complete a full range of administrative tasks- Patient-centered focus highlights the importance of exceptional service as a key component of every medical assisting competency- Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking- Chapter checkpoints promote comprehension with questions following sections of the text- Compliance tips provide focused guidance on how to follow HIPAA mandates- Learning resources on the companion Evolve website provide extra practice, including chapter quizzes and interactive forms- UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office (SCMO sold separately)- NEW content correlates to the most recent medical assisting competencies- UPDATED illustrations and screenshots visually reinforce key concepts
Table of Contents
Access InstructionsEvolve*1 The Career of a Medical Administrative AssistantCareer DescriptionJob DutiesA Typical Day at the OfficePersonal QualitiesProfessional AppearanceProfessional SkillsStudent PortfolioPlaces of EmploymentEarningsEmployment Trends and ForecastsProfessional OrganizationsAmerican Association of Medical AssistantsAmerican Medical TechnologistsAmerican Academy of Professional CodersInternational Association of Administrative ProfessionalsAssociation for Healthcare Documentation IntegrityAmerican Health Information Management AssociationAdditional CertificationsContinuing EducationSummaryReview ExercisesSimChart for the Medical Office ApplicationsActivitiesYou are the Medical Administrative AssistantSuggested Readings2 The Healthcare TeamHealthcare ProvidersPhysicianPhysician AssistantNurse PractitionerCertified Nurse MidwifePodiatristPsychologistChiropractorOptometristNurse AnesthetistNursing ProfessionalsRegistered NurseLicensed Practical NurseCertified Nursing AssistantAllied Health ProfessionalsMedical Administrative AssistantMedical AssistantHealth Documentation SpecialistMedical CoderMedical BillerHealth Information ProfessionalsPhysical TherapistPhysical Therapy AssistantOccupational TherapistOccupational Therapy AssistantRespiratory TherapistRadiology TechnologistClinical Laboratory Technologist and TechnicianPharmacistSocial WorkerLicensure, Certification, and RegistrationProfessional OrganizationsHealth Care FacilitiesClinicPrivate PracticeHospitalEmergency RoomUrgent Care CenterOutpatient (Ambulatory) Surgery CenterHome HealthHospice and Palliative CareNursing Home and Assisted LivingPublic HealthSummaryReview ExercisesSimChart for the Medical Office ApplicationsActivitiesYou are the Medical Administrative Assistant3 Medical Law and EthicsLegal Concepts and TermsWhat Is Law?Origin of LawAdministrative LawCivil and Criminal LawStandards of CareRespondeat SuperiorRes Ipsa LoquiturContract LawLegal Action Against a Medical PracticeLegal ProceedingsLegal Topics Related to the Medical OfficeThe Practice of MedicineConsentConfidentialityAdvance DirectivesUniform Anatomical Gift ActControlled Substances Act of 1970Good Samaritan StatutesHealth Insurance Portability and Accountability Act of 1996Emergency Medical Treatment and Labor Act of 1986Risk ManagementMedical Ethics Concepts and TermsDefinition of EthicsLaw Versus EthicsHistory of EthicsEthical Behavior for PhysiciansThe American Medical Association Council on Ethical and Judicial AffairsEthics Opinions of the Council on Ethical and Judicial AffairsFailure to Abide by Ethical StandardsEthical Behavior for Medical Administrative AssistantsEthical Issues in HealthcareThe Study of Ethical Issues in HealthcareAbortionReproductive RightsIssues Near the End of LifeAcquired Immunodeficiency Syndrome, Human Immunodeficiency VirusSummaryReview ExercisesSimChart for the Medical Office ApplicationsActivitiesYou are the Medical Administrative Assistant4 The Diverse Community of PatientsInfluence of CultureInteractions With Patients of Different CulturesExpectations When Serving PatientsLanguage BarriersEnglish as a Second LanguageSpeech DifficultyMedical TerminologySpecific Patient GroupsElderly PatientsChildrenPatients With DisabilitiesLesbian, Gay, Bisexual, Transgender, Queer/QuestioningAngry PatientsViolent PatientsAnxious PatientsDepressed PatientsDying or Grieving PatientsSummaryReview ExercisesActivitiesYou are the Medical Administrative AssistantSuggested Readings5 Interpersonal CommunicationsCommunication ConceptsCommunication BasicsCommunicating EffectivelyNonverbal CommunicationPersonality StylesCommunication Within the Healthcare TeamCommunicating With Your SupervisorTelephone CommunicationProper Telephone TechniqueIncoming CallsOutgoing CallsWritten CommunicationBusiness LettersMemosEmailU.S.
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労働安全衛生ハンドブック（第３版）
